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Anonymous's avatar
Anonymous
8 years ago

FRAME FREEZE ON ORIGINAL PS4

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug On STANDARD (non-PRO) ps4 there are often frame-freezes which greatly impair game play -- this happens SPECIALLY when I face an uncommon opponent like hero or re-inforcement categories. This does NOT happen on friend's PS4 PRO (which has very smooth gameplay) -- I have disabled all the special effects and even tried reducing resolution with no success in resolving this issue which DID NOT happen in the Beta. I am not going to upgrade to a PS4 PRO just because of this (which would be ridiculous).
What is your gamertag/PSN ID/EA Account name? SUQMADIQTOO
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Every day since launch 11/14/2017
What time did you see the bug? (HH:MM AM/PM) Random but frequent
In what game mode did the bug occur? Galactic Assault
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Simply play the game with all standard settings on a ORIGINAL (1st gen) PS4 and you should see the frame freezes happen in various times during the game.
What happens when the bug occurs? The video stutters/freezes for a second which is different from a lag in which all screen effects (not just players) freeze momentarily which is a great disadvantage for those consoles when going against people on the newer more powerful consoles.
What do you expect to see? I expect the gameplay to be fixed to be smooth on standard PS4 like it was on the BETA.
Please select your region North America
AMD or Nvidia Model Number PS4 - N/A
‌Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug On STANDARD (non-PRO) ps4 there are often frame-freezes which greatly impair game play -- this happens SPECIALLY when I face an uncommon opponent like hero or re-inforcement categories. This does NOT happen on friend's PS4 PRO (which has very smooth gameplay) -- I have disabled all the special effects and even tried reducing resolution with no success in resolving this issue which DID NOT happen in the Beta. I am not going to upgrade to a PS4 PRO just because of this (which would be ridiculous).
What is your gamertag/PSN ID/EA Account name? SUQMADIQTOO
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Every day since launch 11/14/2017
What time did you see the bug? (HH:MM AM/PM) Random but frequent
In what game mode did the bug occur? Galactic Assault
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Simply play the game with all standard settings on a ORIGINAL (1st gen) PS4 and you should see the frame freezes happen in various times during the game.
What happens when the bug occurs? The video stutters/freezes for a second which is different from a lag in which all screen effects (not just players) freeze momentarily which is a great disadvantage for those consoles when going against people on the newer more powerful consoles.
What do you expect to see? I expect the gameplay to be fixed to be smooth on standard PS4 like it was on the BETA.
Please select your region North America
AMD or Nvidia Model Number PS4 - N/A
‌
Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug On STANDARD (non-PRO) ps4 there are often frame-freezes which greatly impair game play -- this happens SPECIALLY when I face an uncommon opponent like hero or re-inforcement categories. This does NOT happen on friend's PS4 PRO (which has very smooth gameplay) -- I have disabled all the special effects and even tried reducing resolution with no success in resolving this issue which DID NOT happen in the Beta. I am not going to upgrade to a PS4 PRO just because of this (which would be ridiculous).
What is your gamertag/PSN ID/EA Account name? SUQMADIQTOO
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Every day since launch 11/14/2017
What time did you see the bug? (HH:MM AM/PM) Random but frequent
In what game mode did the bug occur? Galactic Assault
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? Simply play the game with all standard settings on a ORIGINAL (1st gen) PS4 and you should see the frame freezes happen in various times during the game.
What happens when the bug occurs? The video stutters/freezes for a second which is different from a lag in which all screen effects (not just players) freeze momentarily which is a great disadvantage for those consoles when going against people on the newer more powerful consoles.
What do you expect to see? I expect the gameplay to be fixed to be smooth on standard PS4 like it was on the BETA.
Please select your region North America
AMD or Nvidia Model Number PS4 - N/A
‌
I played the BETA and there was no frame freezing -- now the game frame freezes all the time -- this is shared by all my friends with standard PS4 and no friends with PS4 pro have the issue.

EDIT: the issue is worst on the “temple” levels in galactic assault (with all the greens + rocks) — it is almost to the point of making me want to stop playing altogether.

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  • CC-Cyco-007's avatar
    CC-Cyco-007
    8 years ago

    Playing in a multiplayer group with Party mode and chatting we experienced the frame freeze at exactly the same time,

    This starts to point the finger at the servers rather than PS4 / PS4 Pro hardware, which  is something that EA should have been able, or should now be able, to stress test.

    If the EA servers are struggling with the demand put on them by the developers and their code it should be an easy fix with Cloud technology.

  • Anonymous's avatar
    Anonymous
    8 years ago
    I highly doubt this is a server/lag issue — it seems (to me) that thay just overloaded the hardware with all the fluff in the graphics and now you have a game that is just unplayable on a ps4 and has an annoying experience on the ps4 pro. I know/recognize lag and server issues, I have seen lag and server issues not only on this game but also on other games. Lag/Server issues keep your music and graphics running — not the same thing as the frame freezes that this game has, plus lag/server issues would affect all consoles (xbox, pc, ps4, ps4 pro) EQUALLY which is NOT the case — even between ps4 and ps4 pro there is a HUGE difference between how often and how noticeable the issue is.I also feel like if we could reduce some MORE graphic details OR disable the PS4 game/video recording entirely this could reduce the problem but there are no such options to try. Even on the ps4 pro when I get lag for instance I can’t move correctly/at all — either you get stuck (but can rotate and look around not able to move) or you move and the game jolts you back to a slightly different position (that you were in before) — that is lag, usually I disconnect and reconnect and this type of thing stops (if the game doesn’t drop me off the game first). If you read the other posts on the thread you will see that even playing CAMPAIGN OFFLINE you still get the frame freeze issues so it is definitely not a server side problem (not saying there aren’t any, but the frame freeze is a totally different issue).
  • Anonymous's avatar
    Anonymous
    8 years ago

    You might be right.  Personally I've only had the stuttering problem in Galactic Assault which is the most graphically taxing part of the game.  If this is true then it's pretty horrible.  I paid $60 for a fundamentally broken game on regular PS4

  • Bravo-November7's avatar
    Bravo-November7
    8 years ago

    The freeze and lag was the worst, yesterday and last night, since the last couple of weeks. I want a refund.

  • CC-Cyco-007's avatar
    CC-Cyco-007
    8 years ago

    I agree with your analysis on hardware performance vs server lag but it does seem that the problem happening on all platforms PS4, PS4 Pro, XBOX and PC, see the link below, and that DICE and EA have acknowledged but are at a loss to fix. Or the issue is so fundmental that significant code change is required, 

    https://www.gamespot.com/articles/star-wars-battlefront-2-experiencing-lag-issues-on/1100-6455211/

    I noticed the the frame freeze issue appears to be much worse at the weekend when the server are likely to be under more load from players than in the week .

    Last night (Friday 8th Dec) Battlefront II was pretty much unplayable on the standard PS4, too much jitter for a Specialist and close combat meant instance death as constant freezes left  you open to attack. The frame freeze on respawn was horrendous with pauses for 2-3 seconds on almost every respawn. I love Battlefront and the PS4 but yesterday I was ready to ask Sony for my money back.

    I presume the ”Fall Back” feature is required in order reduce the size of the maps that need to be processed by the hardware which would suggest the developer are pushing the hardware limits. This does make the maps feel at lot smaller and Battlefront I and prevents player from holding back or pushing forward to pick of targets.

    In conclusion this frame freeze looks like a combination of hardware performance and server lag hence it being worse on PS4 than on PS4 Pro at peak times and affecting all platforms.

    I appreciate this would make for a difficult job for the developers to debug hence the recent patches having little or no effect. It would be courteous though to have some formal feedback from EA and DICE  updating us on what is being done before there is a mass exodoeus from the game as players give up..

  • CC-Cyco-007's avatar
    CC-Cyco-007
    8 years ago

    There is a rather large 10GB update downloading for Battlefront II, finger crossed this is what we have been waiting for.

  • CC-Cyco-007's avatar
    CC-Cyco-007
    8 years ago

    First impressions of update:

    Menu systems at lot smoother no jitter went opening crates with 4 or 5 star cards

    Starcards show a immediately in Collection menu rather than a second or so delay

    Gameplay.... NOT SEEN ANY JITTER YET

    - I had a reasonable outing wth a Specialist and even in battle scenes with lots of action was able to take down enemies, Seems a lot smoother than before looks like DICE and EA may have levelled the playing field for originals PS4 users.

    Only time will tell whether this defect is fixed but looking very promising

  • Anonymous's avatar
    Anonymous
    8 years ago

    Their official patch notes say: 

    • Made improvements in reducing game server lag on large game modes
    • Made improvements in reducing micro-stuttering/freezes during gameplay

    I will definitely post back after some playing tonight -- hopefully it is stable/fast.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Played a little last night and while I only have the PS4 pro now, it did seem better but still got one small stutter (which did not affect anything and was very quick). The weird thing now is that a few times during playback if I zoomed and shot very quickly I would see the zoomed view, my bullet would go where I wanted I would get the credit for damage on the target and only after all that I would actually hear the sound of the bullet being fired -- weird but I guess that's a lot better than being killed because of a screen freeze.

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