Forum Discussion
No worries!
I haven't been able to try a DX12 fix yet because I don't have a settings folder or its files and I also haven't been able to launch the game yet.
Almost definitely no power issues here - I upgraded my PSU to a 700 watt unit a couple weeks ago. I also have both my Nvidia Global and Application settings set to "Prefer Maximum Performance," i.e., maximum power draw.
I wish I had the answers :P
- 8 years ago
Any EA reps want to chime in? Is this being looked at?
- 8 years ago
So after 16 hours with (largely unhelpful) support, I went and blasted through the 100+ windows updates I didn't take for ages. The one you want is an "optional" update called "Platform Update for Windows." in my case it is for windows 7 and is tagged (KB2670838).
This is a direct X issue. Where 9 was a separate piece of software and updated as such, DX11 and 12 are part of windows so need to go through windows updates. Solved my problem (at my own suggestion to them).
I cannot answer for your DX12 issues but it might stem from the same place.
- 8 years ago
YOU ARE MY NEW BEST FRIEND! Seriously. 6 hours working with an 3 different EA Reps yesterday and I come home and your suggestion fixed it. THANK YOU. Like seriously if they let you gift things in this game you might be getting something from me. :P
DToakes, Try this and see if it fixes your problem. I literally only installed the "Platform Update for Windows." out of the 70 updates and it worked. Only took 2 minutes.
- 8 years ago
No bother, I advised support to add it to thier troubleshooting screening as well so hopefully it wont take ages.
- 8 years ago
@Syned77@Killmaim01Hey guys, glad you found something that works for you!
Unfortunately, I've already tried that with no results.
- 8 years ago
Aww bummer dude, I really hope you can get this fixed.
- 8 years ago
Any EA reps wanna chime in? Is this being looked at?
- 8 years ago
I hope we get a good patch tomorrow for the release..
- 8 years ago
Ridiculous that this is still a problem at all, let alone 3 days after Deluxe Edition early access. If EA doesn't address this by the end of the weekend, I'm just going to have to refund the product. No sense in paying for something I can't use.
- 8 years ago
This issue has persisted since beta. BF2015 had the same problem. Any word on a fix?
- 8 years ago
I can attest to this windows platform update WORKS !!!! i had like 120 updates not installled, but i only selected this ONE update..
Platform Update for Windows (KB2670838).
I am on windows 7 ultra 64bit.
This worked !!!! This is all i did..installed update, rebooted, opened origin..BAM it works.