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FALSE_PERSONA's avatar
FALSE_PERSONA
2 years ago

Game crashing to desktop without any errors.

Hello all, please need help. 
I'm having trouble with the game randomly crashing. This has been going on for almost a year now. Between HVV matches at a certain time, with a certain song, the game crashes on the desktop without any error.
This only happens with dx11. Here is the crash dump log

FILE_IN_CAB:  CrashDump_2024.01.28_21.29.54.970.mdmp

COMMENT:  Frostbite MiniDump. Address: 00007FFA1B3D28C5 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000000003c154370 rbx=000000003c154260 rcx=000000003c154368
rdx=2855e3b6222378b9 rsi=2855e3b6222378b9 rdi=2855e3b6222378b9
rip=00007ffa1b3d28c5 rsp=00000000446ff070 rbp=00000000446ff100
 r8=0000000000000000  r9=0000000000000000 r10=000000003c154368
r11=0000000000000000 r12=00000000446ff188 r13=00000000499f3ca0
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
d3d11!CContext::TID3D11DeviceContext_SetShader_<1,1>+0x138f5:
00007ffa`1b3d28c5 83bad000000000  cmp     dword ptr [rdx+0D0h],0 ds:2855e3b6`22237989=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffa1b3d28c5 (d3d11!CContext::TID3D11DeviceContext_SetShader_<1,1>+0x00000000000138f5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  starwarsbattlefrontii.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 -                      0x%p                               0x%p.                      %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
00000000`446ff070 00000001`47dfcf14     : 00000002`a6c874c8 00000000`446ff179 00000000`446ff180 00000000`00000000 : d3d11!CContext::TID3D11DeviceContext_SetShader_<1,1>+0x138f5
00000000`446ff0b0 00000000`00000000     : 00000002`a6c874c8 00000000`446ff179 00000000`446ff180 00000000`00000000 : starwarsbattlefrontii!AmdPowerXpressRequestHighPerformance+0x4352020


SYMBOL_NAME:  d3d11!CContext::TID3D11DeviceContext_SetShader_<1,1>+138f5

MODULE_NAME: d3d11

IMAGE_NAME:  d3d11.dll

STACK_COMMAND:  ~14s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_SetShader__1,1_

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  6.2.22621.2506

FAILURE_ID_HASH:  {0c9f8c45-a394-e62a-feb0-f05447078887}

What i tried:
Reinstalled the game
Reinstalled GPU drivers a million times (DDU), game/studio, different versions and etc. 
sfc/ scannow
Finally reinstalled windows!!!
Changed GPUs

Nothing help! 
Perhaps this happened after update to Windows 11.
The only thing that works for me is using dx12.
There are no errors here, but the dx12 itself is very poorly optimized for this game and is terribly laggy!

4 Replies

  • FALSE_PERSONA's avatar
    FALSE_PERSONA
    2 years ago
    dear @DarthFDG thank you for reply.
    DX12 is the only thing which work for me without crashing.
    I'll be happy to play with DX11 but it's impossible for me.
    DXDIAG attached to main message.
  • DarthFDG's avatar
    DarthFDG
    Hero+
    2 years ago

    If you look in the Diagnostics section of that DXDIAG report, you will see NvBroadcast.Container.exe listed as having problems. This suggests you might try uninstalling GeForce, etc. to see if this helps. There may be something going on with your GPU outside the game. I used to use a 3060 Ti, so I know it works.

    80% of the time crashes are because of bad/outdated drivers - possibly drivers you wouldn't think are directly related to the game.

    There are some other things in that Diagnostics section that I can't make out, because I don't know Russian. I suggest giving them a look.

  • FALSE_PERSONA's avatar
    FALSE_PERSONA
    2 years ago

    @DarthFDG yea, thanks. I had problems with broadcast after reinstalling the nvidia driver using ddu (broadcast does not work after a clean reinstallation of graphics drivers and requires a fresh installation).
    Assure you the problem was much earlier before the broadcast error.
    Looking the remaining logs, I found another problem with the gpu:

    Display driver nvlddmkm stopped responding and has successfully recovered.

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-01-28T22:53:15.5135296Z" />
    <EventRecordID>892</EventRecordID>
    <Correlation />
    <Execution ProcessID="8232" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>DESKTOP-OFAHBQ8</Computer>
    <Security />
    </System>
    <EventData>
    <Data>nvlddmkm</Data>
    <Data>
    </Data>
    </EventData>

    This happened while the computer was idle. It does not relate to the game process, but may indicate problems with the drivers.
    Unfortunately, there is no current solution to this nvlddmkm problem on forums like Nvidia and Microsoft ☹️

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