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brittlewolf1814's avatar
brittlewolf1814
6 years ago
Solved

[Mega thread] Error code 721

This problem happened in 2017 and 2018 and now again it is happening to me. For the last twelve hours I have tried everything. I need this fixed ASAP 

  • EA_Ataashi's avatar
    EA_Ataashi
    6 years ago

    Hey everyone!

    Our team at DICE is currently looking into it. Unfortunately, I don't have any info to share at the moment, but I will keep you updated in this thread.

    EDIT [02/04/2019]

    Hello everyone!

    This problem has now been resolved.

    If you're still experiencing it, please try out the basic connectivity troubleshooting steps from this article and in case they fail, let us know.

    Thank you!

    EDIT [02/04/2019]

    Hey everyone!

    Thank you so much for checking out if the troubleshooting steps will help after our previous update. Yes, we're back to investigating the problem.

    Apologies for the inconvenience caused by this.

    /Ataashi

    This post has been marked as the accepted solution ONLY for better visibility and will be updated accordingly.

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  • jjjsevon's avatar
    jjjsevon
    7 years ago
    Wonder how long a disturbance in service warrants a notice **in game** explaining what is happening tho... Even I - really considered tech savvy - managed to open a bug report as I only read 10h downtime and got lost in the posts here. That should be, for the least, a sticky with a descriptive header IMO.
  • jjjsevon's avatar
    jjjsevon
    7 years ago
    Also PS. not the Consumers job to catch up - but vice versa *nitpicking*
  • Anonymous's avatar
    Anonymous
    7 years ago
    This is some bull, can’t get online for nothing with Battlefront 2.
    I don’t know what’s going on, it’s always something with EA.
  • jjjsevon's avatar
    jjjsevon
    7 years ago

    It *should* be resolved in 3 hours and 4 minutes according to latest update in the "Server maintenance" post - we shall see.

    EDIT: I'll enjoy an episode of Expanse in the meantime lol.

  • Anonymous's avatar
    Anonymous
    7 years ago

    My console is perfectly normal with every other game except Star Wars BF2. ISP says nothing is wrong from their end and I confirmed that via my router settings. I was playing the game and decided to go eat dinner, I came back and the game said I was offline and unable to connect to EA servers with either one of these error codes. I've preformed all troubleshooting suggestions including opening ports on my router. Still nothing. Help would be appreciated.

  • Anonymous's avatar
    Anonymous
    7 years ago

    I have finally figured it out, on my own ingenuity. If the troubleshooting from EA's website doesn't work, factory reset your router and it should* work.

  • Anonymous's avatar
    Anonymous
    7 years ago

    I am trying login to my starwarwars battle front 2 game on my Xbox one and it keeps kicking me offline and giving me an error code 721 ?????

  • ADHDMaxis's avatar
    ADHDMaxis
    7 years ago
    basically, error code 721 means a vpn is connected according to xbox.
  • Anonymous's avatar
    Anonymous
    7 years ago
    So disable it VPN then since there update EA I have the same error 721 code they should fix or help with this soon reach level 50 max everything out but might sell this game

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