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Anonymous's avatar
Anonymous
9 years ago

My son can not play Battlefront II multiplayet on his Xbox Live account.

Hello, My son can NOT play the Battlefront II multiplayer on his Xbox Live account. Is there a fix in the works to allow child's accounts to play with parents permission? All the Xbox live settings...
Anonymous's avatar
Anonymous
9 years ago

Everyone in here.

If you are being blocked, first do you have an Xbox Gold or PS Plus subscriptions? If no, then you will not be able to play the multiplayer portion of the game but the single player should still be available.

If you do have a subscription, is your Xbox, PS or EA Origin account set to underage status? If yes, then you will not be able to play the game sadly and this does not just go for this game but any EA game (multiplayer portion at least but in most single player too).

To fix this, please change your account status in Origin, Xbox, PS from underage to adult and this should solve the problem.

If you can not do this for a specific platform, then please contact EA Support/Microsoft Support/Sony Support and they should be able to help you out further and change your account status.

EA Help for Origin accounts: https://help.ea.com/en-us/help/faq/contact-ea-help .

Microsoft Support for Xbox: https://support.xbox.com/en-US/ .

Sony Support for PS: https://support.us.playstation.com/ .

I know this can be very frustrating but its the only solution for now and note this system has existed for a while now so this is not new.

Anonymous's avatar
Anonymous
9 years ago
Hello XXXO7704906,

Thank you for the response but could you please provide some more insight. Are you representing EA or just another friendly person in chat? To answer your question, yes Xbox Live and the other settings (including parental permissions) are all set up correctly to play the game. This undoubtedly seems to be an EA issue. If this is the case for all EA games then why are we able to play the single player mode of battlefront II and the EA Titanfall franchise on the same account we are attempting to use to play Battlefront II multiplayer on and are being blocked? Also when I experimented and changed the age of the account in question above the age restriction, why does it still not allow the account to play the multiplayer portion? Via Xbox Live I am able to restrict certain aspects of the account in question to include chat, so this seems odd to lock the account out from playing multiplayer. Also if EA blocks any account marked child, is Disney aware of this practice on their franchise? I was going on vacation and paid $80 for this game to play it before I left (access to the game at the time was an extra $20 bucks for me) and I've seen a report that the single player campaign is only about 4 hours. I think we all can agree that the multiplayer portion of the game is a huge aspect of the game. I am confused and frustrated that EA would block child accounts from playing this huge portion of the Disney franchise Star Wars game. As for EA sighting some age restriction law to the above listed parents, that just does not make sense seeing how the child account my son uses can play the single player portion of Battlefront II and all the other non EA video games we have attempted to play do not have these kind of restrictions which are being implemented in battlefront II. I think myself and all the other parents writing in about this issue would like to hear from EA on these matters.

Thank you,
Anthony
  • Anonymous's avatar
    Anonymous
    9 years ago
    Hello EA, we are still waiting to hear a reply from you regarding blocking kids accounts from playing the online portion of the Disney franchise Starwars Battlefront II game. Some input on the matter would be appreciated.

    Thank you,
    Anthony
    • Anonymous's avatar
      Anonymous
      9 years ago
      Oh EA isn't going to respond to us here. I did finally get their support Twitter account to say that they are using COPPA as their excuse for blocking under 13 year olds.

      I still can not find anything in Coppa that prohibits under 13 yrs olds from playing online. It's purpose is to govern companies like this in terms of how they collect and use information of accounts deemed child.

      I did file a complaint with my state attorney general's consumer protection board. I recieved a call from them today saying they were going to pursue an investigation on this.

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