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-DOOM-Kaatunzim's avatar
-DOOM-Kaatunzim
5 years ago

NVIDIA driver keeps crashing (game freezes and closes by itself)

I'm having some problems with this game, nvidia driver keeps crashing (windows log event 4101). Played this game with my old pc, with no issues, and now, when i have a good PC, the game doesn't work....
-DOOM-Kaatunzim's avatar
-DOOM-Kaatunzim
5 years ago

@EA_DarkoThanks for the help, the only one that worked was reducing the core clock with MSI Afterburner and also limitating CPU max energy use in energy settings.
Still not a fix that i like since i lost a lot of FPS, but it's better than nothing.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @-DOOM-Kaatunzim if that fixed the issue it is worth speaking with your GPU manufacturer to see what they can recommend.


Darko 

  • -DOOM-Kaatunzim's avatar
    -DOOM-Kaatunzim
    5 years ago
    @EA_Darko I already talked to them about the problems I was having, they recommended sending the video card for them to analyze, so I sent it, but they said the card was perfectly fine, they just changed the thermal paste on the card and sent it back.

    I don't know if this is a problem with the game's engine, or the drivers, because as I said, Battlefield 4 works perfectly without me having to change the frequencies of the video card / CPU. Most likely it's the drivers, as when I installed the 477.11 driver (using DDU) I started having the same problems on Genshin Impact.
    I don't know what nvidia does with the drivers, I looked in the forums and the driver works perfectly for some, and for others like me, it only caused problems.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @-DOOM-Kaatunzim can I ask when you sent the card to them and why?

      Darko

      • -DOOM-Kaatunzim's avatar
        -DOOM-Kaatunzim
        5 years ago
        @EA_Darko I sent it to them on 7/2/20, and I got it back on the 22nd. As I said, I sent it to them because I was thinking that the card was defective, due to these issues that were happening with Star Wars Battlefront II, Mount & Blade Bannerlord, and Battlefield 1. But it was tested there and they said it was all right.

        So my conclusion is that it must be driver issues since these issues started to show up on Genshin Impact after I updated to the latest NVIDIA Driver (477.11).

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