[Old Report] Not earning skill points after leveling up

Based on what I'm experiencing and what I see in other threads problem is much worse than not getting skill points.  Starting yesterday all progression from probably at least roughly the last week is gone: all classes levels down several levels, challenge progress gone, etc.  Didn't they had a bug like this before and had to bring the game down for a couple of days to fix, would have thought they would have learned their lesson.