PLEASE HELP PROGRESS LOST
ALL of my characters items are locked and my progress is gone! I’ve been playing the game since day 1. It still shows the rank of my class but everything is locked along with my assault class which ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @Woohooguy56 Thanks for this information, can we try going through the following steps first?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If the issue continues we might be having an account-based issue, in which case I would recommend checking with our support to look into the account itself further.
- EA Help website - Live Support (Phone, Chat, Email)
- Twitter - Select the message icon to get assistance
Thanks!
@EA_Illium Yeah nothing helped is there a phone # I can call on EA support. The support page isn’t working
- EA_Illium
Hi @Woohooguy56 Can you try clearing your browser's cookies/cache or using the incognito mode. Then see if you are able to create a case?
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