Hi @Woohooguy56 Thanks for this information, can we try going through the following steps first?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If the issue continues we might be having an account-based issue, in which case I would recommend checking with our support to look into the account itself further.
Thanks!