Progress lost

Hello I am Japanese so I am not good at English. But I’d be happy if you read it. When I launched this game at November, the levels of heroes and villains were lowered to 37.
Today, community manager said the problem was solved in everyone’s account. But right now, it’s not resolved in my account. 
I need someone’s help. 
My PSNID is MF-Jones32.

Thank you for reading.