Progress Lost
My account has been reset completely, no account level, character levels, cosmetics etc.
Forum Discussion
this is on PlayStation, ea support couldn't help so was told to come here, I haven't played for around 6 months, I load up on my ps5 and I have nothing on my account, I even tried loading up on ps4 and still nothing
EA_Leeuw
Community Manager
Community ManagerHey @NishNashNosh117,
If you notice that you no longer have access to the items that you previously had unlocked, it is possible that you're either using the incorrect account, or that you maybe have unlinked your accounts in the past or recently. When you unlink your accounts, you indeed lose your progression.
Please also see our website article about this: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/.
If you notice that you no longer have access to the items that you previously had unlocked, it is possible that you're either using the incorrect account, or that you maybe have unlinked your accounts in the past or recently. When you unlink your accounts, you indeed lose your progression.
Please also see our website article about this: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/.
Hi,
My psn is linked to my account, I don't believe I ever unlinked it and changed to another. If I had would there be a way to tell?
- EA_LeeuwHey @NishNashNosh117,
The only way to completely lost in-game progress, would be that either:
- You're logged in via the wrong account,
- Your account are no longer connection.
Without going in too much detail, since we can't do that on the forums, I can see that you unlinked a console ID from your EA account some time ago. This could have resulted in the loss of in-game progression.
I would recommend reaching out to the EA Live Support team to get your account checked. You can contact them via https://help.ea.com/contact-us.The last time I contacted them I was sent here, is there no account recovery at all? Or have I just lost my progress.
I have just checked and I've been a member on this account since 2014, so this would be the correct account
