Forum Discussion

Anonymous

8 years ago

Approved

PS4 - SWBF2 no deluxe item and purchased crystals

I have pre-ordered the deluxe edition of battlefront 2 as well as in game crystal on PS4, but have not received neither the loot crates nor crystals I paid for. Please advise on a solution...... di...

EA_David

Community Admin

8 years ago

@nwmilk Hi, did you order a physical or digital version? If you ordered a digital version please reach out to Playstation support.

If you ordered a Physical copy it should come with a slip of paper which contains your code. Redeem this on the store and you should get your content.

Here's an image of what the code slip should look like:

Anonymous

8 years ago

Approved

I used the code on the 14th but nothing has happened even when I checked my transaction history and saw it had been acceptedI am in the UK and would not mind if a compensation for the delay is provided

MacMLJ
8 years ago
@Kofdoggaming wrote:
I used the code on the 14th but nothing has happened I am in the UK and would not mind if a compensation for the delay is provided
I redeemed on the 15th and got no "download" option that usually appears.
I have no extra in-game content and, although the transaction (for STAR WARS Battlefront II: Deluxe - Upgrade ( 1 ) £0.00) shows up on my account, no download is available to check or retry.
If there's compensation for the delay I'd be interested too