Re: Error code: 721 after resuming play from Rest Mode (PS4)

The difference between PC and console in this specific case is that, for PlayStation specifically, suspension of gameplay in Rest Mode is a feature of the console. Therefore, as a former Format Quality Assurance Online Analyst as SCEA (now SIE), I can state from experience that if a game consistently encounters an error (aside from any lost connection) upon resuming from Rest Mode, it will be flagged by Sony's Format QA department, because Rest Mode is a designed feature of the PlayStation 4. So this is a TRC/format compliance issue.

In addition, this is a recently occurring issue that has only been occurring in the last couple of weeks or so. The Error code: 672 indicates that the connection to the EA servers has been lost; This is to be expected by entering Rest Mode. However, the game would always reconnect to the EA Servers on the first attempt. The consistently occurring Error code: 721 for failing to reconnect is a separate and new issue, and one that would be flagged by Sony if the game were being submitted for approval for initial publishing.

Thanks for the clarification! I hope that with this they take their time to address this issue. Indeed I can only tell from experience as a PC user, and from my studies in the Computer Engineering field, but in no way I went deep into the subject of Networks (TBF I found that very boring to learn, so I didn't want anything else with it after the only subject I had on the matter), nor how Sony handles their Consoles' quality.

It's so nice to know that Sony is so engaged in the quality of its Console. I don't know here if Windows is to blame for the lack of stability on PCs after a long time on, or after returning from Sleep Mode, or the fact that we can mount PCs with any component that fits. In my case though, I use an Acer laptop, so it's probably either Windows or Acer that don't have the high standards applied to them, unlike the Playstation.