EA Staff (Retired)Hi @DeadEcho82
Thank you so much for already trying out all the troubleshooting steps and providing the detailed description on the issue. I'll send it to our experts right away.
/Ataashi
Thanks for the response! I've been trying some of the other game modes yesterday and can confirm that those freezes only occur in multiplayer starfighter modes, campaign, arcade and other mp modes run great wihout major hickups.
The only 2 assumptions I have left are that there's some "event" happening in the background when players are locking onto each other and that this event can trigger a freeze, wether it's related to CPU, GPU, RAM, SSD, OS, ethernet etc. I'm not able to pinpoint, but If I had to take a guess after all the things I've tried, I would say it's a connection issue.
And if it's not the event itself, it might be the visual notifications. Every time these freezes occur, they're accompanied by changes in the 2D overlay, like the hardlock warning message or the orange arrow popping up when you get shot. And as I said, I have this problem since the release, but after the recent update including the HUD overhaul, it got way worse and freezes are longer and more frequent now. Other than that, the game runs like butter. I could be watching a capital ship explode with dozens of players flying around @@200+ fps at one moment, but at the next moment I could be facing the edge of the map with nothing but black space on the screen and get a 2 second freeze as someone is locking me up from behind.
Hey @Major-Band1t, thanks for investigating as well! There really wasn't much I could do besides turning things on and off and call for help. :D
I really hope they can do something about it, this game has so much great content. Unfortunately, the one niche I'm interested in and the reason why I bought the game isn't working for me. As usual... 😉
