Re: STAR WARS BATTLEFRONT 2 DELUXE EDITION BONUSES

Hello, I bought well with my main account and I did not have the rewards of the deluxe version. I have already reported the problem at EA and sony who report that there are many players who have problems. The download line of the deluxe edition is still missing.
Please help us

@Mimabi, is exactly the same problem I had buying the digital version of the Deluxe Edition from Spain. Only the core game appeared in the downloading cue but, at the same time, the Deluxe Edition DLC resulted unavailable from the online store (as it were correctly downloaded).

Hello, I have this problem as well.

Bought the digital deluxe edition on the official playstation store. Bought it on the same account as I'm playing on and don't have any crates which should be there. My region is Europe (Norway more specifically).

My PSN ID profile is MrErikS.

I see that in the services list (settings --> account infromation --> services list) on my PS4 account have both the deluxe edition content and the last jedi content listed there. But under "remaining" it says 1. All other services to other games which I know are working have "remaining -", while these two read "remaining 1". So it seems like the service is linked to my account but not active or something since these two are the only ones in all my services that have 1 on the remaining tab.

Hope this helps and would be grateful if this can be resolved quickly thanks 🙂

I have the same issue.

- PSN download

- I went through the process with EA support, supplying me account details etc. They provided a code which said it was successful, but nothing changed

- Via the PSN app the main game lists as 'purchased', while the deluxe - upgrade and elite trooper deluxe edition list as 'unavailable'

- I have an AU account. I purchased with this account and am playing with this account. I am based though in the UK. I wondered if everyone else with this issue were also using an account in one country but live in another. 

Hello,
my problem has just been solved:

Glad yours is sorted, all I got back from EA was an email saying what yoda Star card. Not a single mention from them about the rest of my missing content and that took 5 days for that answer. PSN told me to uninstall the game, reinstall the game and go through safe mode setup and still got nothing. PSN then said I had to speak to EA which is clearly not getting me any where.

I am the only person who uses my PS4 and I have never had any problems with content before this game. PSN name is as here smyideas.

I contacted them by phone. It took three days to process my request.

Problem solved with the patch 1.03. Just installed it and then....magic! All the crates were there!!! Thank you EA!

Seems this is only happening with people who bought it via the PS store. For some it seems to have solved itself automatically where for others it hasn't.

Best is to contact support by phone (not chat and/or mail) and already get the proof of purchase files as that'll be most likely their next question (saves you some time).

They explain how on the following page of theirs: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/ (scroll to Playstation)

You can add the files via that website as well and most likely can do so on the phone once the case is made.

Seems some have gotten their crates via support so worth a shot 🙂

Thanks for the info Gywndolium. I am still struggling with support. I only use chat though as I cant get access in business hours yet. 

If I don't get what I paid for in a couple of days i'm just going to get a full refund i reckon, what a joke. 

R

@WZF3604 Thanks for the update/confirmation, and for your patience around this issue. An update should have fixed this issue for a bunch of people.

The 1.03 patch is actually unrelated to the issue, but folks should update anyway. 🙂

I have checked it again today, but still no crates. on Version 1.03

@pashus1971 Hi again, thanks for letting us know. Most people with this issue got their content, but of course we want to make sure that everyone has their stuff.

Please reach out to support, they can look into your particular case and get this cleared up. 

I only got 7 crates, is it missing something?

I buy the pre order deluxe version too.

@taisiu Hey, 7 crates sounds about right. 

You can find a list of all the crates here: https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/star-wars-battlefront-ii-editions-rewards/

If you've opened them already you can check your collection to ensure you got everything to be sure. 

David, I have and the case has been closed.

case number .35803326

Thanks!

when you already solve the problem with the lack of a pre-order bonus? The support can not help, they say that the fault is the store where I bought the key. The store says that you need to write in support. I'm confused. Decide finally this problem.

@pashus1971 Hi, thanks for the post. Your issue does seem to be slightly different in that yours is related to an upgrade, but it's still something we want to get sorted out.

I do notice that you seem to have 2 accounts playing the game, can I check that you've looked on both of them? The upgrade content is delivered as a collection of crates.