Star cards resetting
After turning off the game and coming back to it later, all of my star cards selections, emotes, costumes, and everything has reset. It asks me to accept the new terms and conditions each time and th...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerThat really doesn't sound fun to do at all. You said it happened since the update...have you tried reinstalling the game to see if fresh files clears this up?
Did anything change on your side just prior to downloading the update, like a new Xbox Live or PlayStation Plus membership renewal, name change, or privacy/account changes on your Xbox/PlayStation?
No changes. I haven’t tried reinstalling it yet but I’ll give it a go as it’s still happening. I’ll post if that works or not.
Reinstalled it and it seemed to be working. Then I was changing Star cards and the game crashed, when I booted it back up everything has been reset. Guess this game is just done for me. It’s just not fun having to spend 20 min resetting everything just to play...
- EA_Blueberry
Can you reply back with the following information so we can get it passed along to the team to investigate:
- Gamertag/PSN ID/Origin ID
- Platform you play on (Xb1/PS4/PC)
- Does it always ask you to accept the Terms of Use?
- Is the Terms of Use Accepted under your in-game settings?
@EA_Blueberry wrote:Can you reply back with the following information so we can get it passed along to the team to investigate:
- Gamertag/PSN ID/Origin ID
- Platform you play on (Xb1/PS4/PC)
- Does it always ask you to accept the Terms of Use?
- Is the Terms of Use Accepted under your in-game settings?
Gamertag: THE C0MM0D0RE
Platform: XBOX ONE
Yes it always asks me to accept the Terms of Use. Every time it resets.
Terms of Use ARE accepted.
