Forum Discussion
@thedestroy10000 Hi, we're looking into this. You can find information and any updates about code issues here: http://answers.ea.com/t5/General-Discussion/SWBF-II-pre-order-code-issues/m-p/6311208#M131
Thanks.
- 9 years ago
It's happening to me too (PS4). Thanks guys for looking into it!
- Anonymous9 years ago
Logged a case with EA and they sent me through a replacement code within 5 minutes - However once I tried it came back with a Playstation network card already activated...
- EA_David9 years ago
Community Admin
@bamazar @Callegg1993 @Lt_Kn0x For Xbox users whose codes won't redeem, we may have a workaround for now. Log into the Xbox site then use this URL link.
https://account.xbox.com/en-US/PaymentAndBilling/RedeemCode?doRedeem=0&token=XXXXX-XXXXX-XXXXX-XXXXX-XXXXX&ref=AccountMicrosoftCom
However replace the XXXXX parts with your actual code.
I can't make any promises, but I'd rather share a potential workaround that's coming in hot, and hopefully we'll have more confirmations soon.
@tommyt225 Please don't use chat. They can't directly assist and contact attempts are just going to slow things down for everyone.
Thanks. - Anonymous9 years agoWill I need a new beta code
- Anonymous9 years ago
I preordered on the 30th of september and it said if i preordered before october 1st I get early access yet i never got a code for the beta
- EA_David9 years ago
Community Admin
@thedestroy10000 I don't think so, no. Once this is resolved hopefully existing codes/downloads will just work as normal.
- Chickasmee9 years agoSeasoned Novice
Trying to access the Beta on PS4, I entered my code which it accepted but when I go to download the Beta is says that I can't download it because I don't own it. I've tried re-entering the code but it says 'code already used'. Any ideas/help would be great please, thanks
- 9 years ago
THANK YOU SOOO MUCH THIS WORKAROUND WORKED FOR ME IT INSTALLING RIGHT NOW! there is one other thing tho my friend has installed the game and preordered it but when the game gets to the user agreement screen pops up it doesnt let him accept it could you help?
- 9 years ago
Is there hope for a solution for (also german) PS4-Players? Would be great.
I am wainting for a EA-Chat. True, the chat would not help?
- 9 years ago
@EA_David wrote:@bamazar @Callegg1993@ @Lt_Kn0x For Xbox users whose codes won't redeem, we may have a workaround for now. Log into the Xbox site then use this URL link.
https://account.xbox.com/en-US/PaymentAndBilling/RedeemCode?doRedeem=0&token=XXXXX-XXXXX-XXXXX-XXXXX-XXXXX&ref=AccountMicrosoftCom
However replace the XXXXX parts with your actual code.
I can't make any promises, but I'd rather share a potential workaround that's coming in hot, and hopefully we'll have more confirmations soon.
@tommyt225 Please don't use chat. They can't directly assist and contact attempts are just going to slow things down for everyone.
Thanks.Workaround does not work for Xbox One.
Recieve the following message:
Something went wrong.
Sorry about that. Please try again later. - 9 years ago
Same problem, Germany. I know many peoples more who happend this in Germany.
- Anonymous9 years ago
does anyone know the official final day for receiving early access because i pre-ordered on origin sept 30th and i dont have a code when it said you cant get early access after oct 1st
- EA_David9 years ago
Community Admin
@DigitalAdz I'm sorry to hear that but thanks for checking.
I've been getting mixed reports on how successful it is. Nevertheless, we're still investigating the main issue.
- Anonymous9 years ago
same tried the work around says code could not be found
- Anonymous9 years agoIs there a workaround for PS4
- Anonymous9 years ago
the workaround worked for me (xbox1)
thanks
- 9 years ago
Xbox One user here, work around is not working for me. Says "We couldn't find your code." Pre-Ordered the deluxe edition at gamestop September 20th. "Check the instructions that came with your code. You might need to redeem it on a different web page." Emailed EA and hour and a half ago, no response. What am I missing here? I've been waiting all week for this
- Anonymous9 years ago
I have the exact same situation. Preordered deluxe edition over a week ago. Entered my code yesterday and now i can't download it because i don't own the game.
(belgium)
- 9 years ago
I've emailed EA and had 4 different codes sent through but not one of them worked, just going to have to wait it out and hope they fix the issue before I email them again.
- 9 years ago
I got exactly the same!
and I'm also from belgium...
so dissapointed the download takes more then an hour and then we can't even download!
- Anonymous9 years ago
Also from Belgium and exactly the same problem. thought i could enjoy a morning of beta but no, I do not 'own' the game. Hope this is fixed fast
- Anonymous9 years ago
Can confirm the suggested workaround did not work for me Xbox One - Australia
- Anonymous9 years ago
Holy [removed by CM] Guys I found out how, so sign in to the official Microsoft store redeem the code and then it should work . I got the could not be found error on the work around so I clicked out of the tab went to this forum few scrolls later....clicked back to the xbox store redeem tab and it redirected me to the Microsoft store with my code in the redeem box then I pressed go ( what the heck might as well try) then it said thank you for your purchase . WOOHOO SO WIZARD p.s. I refreshed just to be sure and it said the code has already been taken and I went to purchase history and it said ready to install bf2 beta.
XBOXONE hopes this helps
I'm on. a Mac
- Anonymous9 years ago
PS update? Still not working in Australia
- Anonymous9 years agoStill no download for PS4