Forum Discussion
Thanks @shadowk1ller117, hopefully that helps some folks.
For anyone on PS4, unfortunately I don't have any update at this time, just that this is still being investigated.
@EA_David I'm having real trouble trying to get through to people. Had a chat closed on me and auto sent an invalid replacement code.
on ps4 I get This playstation Network card number has already been used
Please check your entry.
(WC-40372-6)
Please help as I'm not getting any help. Even sent proof of purchase to your facebook and twitter but i get nothing.
It's not cool. Been up hours so I could download this thing on the dot of 9am local. Its a really really poor experience. One of your agent closed a chat on me, after waiting 2 hours to get through. He wasn't even listening and didn't get it.
I hope this gets resolved as I can't play it on the weekend
- 8 years ago
I have talked with a german supporter of EA. She said, the Beta would be there, but it would be the work / jurisdication of Playstation to publish it properly. I have had also a talk with Playstation. They said, it is not their responsibillity, it would be the one of EA, because it is the product of EA...
☹️
I have a bad feeling about this...
- Anonymous8 years agoXbox one still not working 😭😭😭
- b3anh3ad8 years agoNew RookieI'm still getting the 'redeem somewhere else' thing :-(
- 8 years agoNow available in the PS store, downloading. 15.1gb if anyone is wondering.
- EA_David8 years ago
Community Admin
Hey, to confirm we're seeing more and more folks able to download on PS4 now. Check your store page and you should be able to download.
If anyone still can't try restarting the system, then let us know if it persists. - 8 years ago
Yeah, I'm still receiving "Redeem it on a different web page" on Xbox One as well.
- Anonymous8 years agoYeah me aswell
- EA_David8 years ago
Community Admin
@zRazR2010 Thank you. Can I check that your Xbox is set as your home console and is connected to the internet? I've had some info suggesting that this can be a factor when folks can't use the workaround.
- 8 years ago
My Xbox is my home one, connected to the internet via ethernet cable, still giving me redeem it elsewhere.
- 8 years ago
@EA_David wrote:@zRazR2010 Thank you. Can I check that your Xbox is set as your home console and is connected to the internet? I've had some info suggesting that this can be a factor when folks can't use the workaround.
Set to Home Console and connected to the Internet. Same error message.
- Anonymous8 years ago
same here set to home console connected to the internet still getting the same cant redeem says try different website
- 8 years ago
I preordered on Origin on the 30th September aswell, but still not a single access into the beta. Im waiting here now for the download, but i cant do anything. EA Chat yesterday said it would pop u automatically but its still the same issue. Any help? If i write an Email i will wait more than 72hour like everytime...
- Anonymous8 years ago
just a heads up I'm playing the beta
its pretty good only thing that bothers me is that you can't leave your ship during a space battle
- Anonymous8 years agoRub it in lol
- Anonymous8 years agoYep, same here :/ getting the "redeem on a different webpage" thing on Xbox one too
- Anonymous8 years ago
Yeah! Also my PS4 download starts now.
It takes me 1 hour to download the 15,179 GB now.
So finally i will be able to play just with 4 hours delay.
What a glorious beta-start.
- EA_David8 years ago
Community Admin
Thanks for the updates, Xbox folks. We're well aware that the code issue still isn't resolved, and hopefully this will be fixed soon.
Also thank you to the PS4 folks for the confirmations.
Origin users who pre-ordered on the 29th or 30th, be sure to check the steps on this article to get your code sent to you. Make sure your region is set as the US and take the exact steps in the article: https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/star-wars-battlefront-ii-beta-troubleshooting/ - 8 years ago
@EA_David there is no email option for me ☹️
- 8 years ago
I'm Xbox One Home console in the UK and getting the same error message on both the XBox One and through Microsoft browser:
Check the instructions that came with your code. You might need to redeem it on a different web page.
The download is not showing up.
- Anonymous8 years ago
Yay ps4 started download 🙂 long as it’s ready for when I finish work I’m happy 🙂 thanks
- 8 years ago
Its showing up now so have pushed the install from my browser for when i get home, hopefully i haven got automatic downloads blocked!
- Anonymous8 years ago
did you do it through the console or the browser still saying token not valid on mine
- b3anh3ad8 years agoNew RookieSame here. None of my codes work still ☹️