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Skumposen's avatar
6 years ago

Star Wars Battlefront 2: Celebration Edition upgrade missing

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Star Wars Battlefront 2: Celebration Edition upgrade not added after I purchased it..
What is your gamertag/PSN ID/EA Account name? Skumposen
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/12/2019
What time did you see the bug? (HH:MM AM/PM) 23:00
In what game mode did the bug occur? Campaign
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? buy the upgrade and see for yourself
What happens when the bug occurs? I do not get the unlocks promised in the upgrade
What do you expect to see? the content promised
Please select your region Europe
AMD or Nvidia Model Number Geforce rtx 2028 super

after I bought Star Wars Battlefront 2Celebration Edition it did not appear in my game afterwards.. 

14 Replies

  • @EA_Atic I have the Sith trooper, always did since the update. I dont have all the stuff which should be unlocked after purchasing the celebration upgrade. Spoke to EA twice, once directly and once on twitter nothing sorted. As said above, I even done a full reinstall. I have 2 accounts as my son and I team up at home. On my other PS4 account the upgrade works perfectly.
  • @EA_Atic One difference I have noticed between the 2 accounts is that on the account which did install the celebration pack an unlock everything is that the in-game upgrade button works. Where as in the account which has not installed the upgrade the in-game upgrade button doesn't work. I upgraded on the playstation on the ps4 on both accounts.

    For comparison,

    Playstation Username/gamer tag: alphabayliss Upgrade worked
    Playstation Username/gamer tag: alphabayliss_kk Upgrade has NOT worked.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @AlphaBayliss_KK  @Skumposen  @V4silis  

    If you are missing items on the upgrade I recommend to reach out to EA support, they can help you out! 

    How to get in contact with EA support: https://help.ea.com/en/contact-us/

    @thanos119 did you click the arrows and scroll true out the different infiltrator units you should be able to see it as this was an update everyone got  🙂 

    /Atic 

  • My Celebration pack disappeared after working just fine for a month.  I went to EA and they told me that I had to go through xbox to get it resolved.  They were unable to help me.

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