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fighter-501's avatar
fighter-501
7 years ago
Solved

Star Wars Battlefront 2 PS4 (Pro) Connection Problems

Hi, Don't know if I must make this in Dutch or English, but I do English, just in case. This is to EA. EA Help on Twitter said I could make a topic here. It's about SW Battlefront 2 on PS4: multi...
  • fighter-501's avatar
    fighter-501
    7 years ago

    Hi @EA_Atic 

    I'm and I have hide the IP adresses. I think EA was right and then I am honest and apologize. If I don't do that, then it is not fair of me.

    I just think it's weird, because every other game. which has nothting to do with EA (on ps4 and pc) are working without problems except those which made or publish by EA. I hope you understand me because of that.

    I will include the results of the EU server and I tried again to contact Tele2 (ISP), but because it's in my father name they can't help me right now (privacy law or something)

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago
Hello @fighter-501, sorry to hear about the troubles you had playing Battlefront 2, and thanks for the very detailed breakdown of what happened and what you have done. 
 
Looks like you have done everything in terms of network troubleshooting. 
 
I do have a few questions for you:
 
  • What ISP do you have? 
  • What region are you in? 
  • Have you notice a trend when you are getting the error code 216 (aka is only X mode or after X time or X thing happen)? 
  • Do you still have the Uo-tracer left if yes can upload them to a case to EA support so I can take a look

Thanks!

/Atic 

  • fighter-501's avatar
    fighter-501
    7 years ago

    Hi @EA_Atic 

    Yep, i tried everything and nothing worked. And I don't want to hear from EA that they can't do anything because it's my connection (or my ISP) because the only games which has any multiplayers issues are game made of published by EA. 

    Tele2 is my ISP in the Netherlands. it's ADSL but that's not the problem.

    Location/region: Netherlands

    No, I tried multiple game modes and with every mode I tried I got the error. The new mode and Extraction. I have this since pas week when EA had some trouble with the servers. The weeks before I had problems too with the new mode, then I tried Extraction. Most of the time no problem, sometime it had problems. And when that worked, I tried the new mode and it worked again. Now it doesn't. Very strange, after an update or problems with EA servers I have problems..

    Yes I have UO Trace, i've done it yesterday. Why must I upload it?

    I did it before, on Twitter I think, and do you know what he or she said? It's not EA's fault, it's my ISP. I must ask my ISP for a new IP adress, which I did and they can't help me. Yesterday I've also read on multiple website from multiple ISP's (1 Dutch ISP) that UO Trace is rubbish. That it's not reliable and it doesn't say the exact problems. Yeah, that were official forums of diffrent ISP's. I think the problem lies at the Zayo servers in New York, that one had packet loss.

    I add them, I made pictures, and I have also done it in CMD. If you are gonna say that EA can't do anything about it: I leave this forum, and I want my money back. And yeah it's a dics. I don't trust EA and their stupid (sorry to say) UOtrace anymore. I know a little about IT and this all is strange.

    How do you explain that every game (online multiplayer) works perfectly except game made of publish by EA? That is very coincidental if you ask me..

    Sorry for my bad English.

    I think the problems lies with the Zayo servers or EA. Not my connection. Everything works, litterally everything which needs an internet connection except games made of publish by EA.

    See attachment for pictures.

    Kind regards,

    Johan Schouten

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      7 years ago
      Not trying to blame an Isp, I'm trying to see what the full story is hence why I ask for the above information so we can try to get to the bottom of this issue. @fighter-501 
       
      Looking at the U-trace I can see you did 12 packed sent can you do a minimum of 100 it gives more accurate data of what the story is, so looking the Uotracer Zayo stands out and is routing server that your Isp is using. It can be the issue not saying it is the issue. Hence why I'm looking for more accurate data. 
       
      Do you have a 4g device at home that is not on Tele2 and is not connected to the Wifi. I want to use it as a modem and try if you get the same issues or worse. It for a reference point and see if there is anything on the network having issues.
       
      I removed the uploads, it has personal data.
       
      /Atic 
      • fighter-501's avatar
        fighter-501
        7 years ago

        Hi @EA_Atic  Then you are the first.

        Ohh oops, yesterday I did it mulitple times which are to 100. There were exact the same, but the one which are 0/12 where 0/2 then. 

        Everyhing else was 100/100.

        Ohh, I thought Zayo was for Ea, sorry. My bad! 

        Yes I do, but I don't want to connect my smartphone to pc to try it over 4G for obvious reasons.

        Thanks, I forgot it had my IP.

        But forget about everything. EA can't help me. You said it yourself: Zayo is a routing server from Tele2 and they can't do anything about it. I tried already.

        This problem with EA and Star Wars Battlefront 2 causes a lot of stress. I don't want that anymore. Is to bad that I paid for the game.. every other game made of published by other games devs/publishers workd perfectly.. I stick with those game.. I am a Star Wars fan and SW BF 2 is ruind for me.

        Kind regards,

        Johan

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