Forum Discussion

Anonymous

8 years ago

Solved

Upgrade from standard to Deluxe Edition

Hey there, Sorry if the question has already been asked. I'm looking for a way to upgrade my BF2 Standard preorder to a Deluxe edition (for obivous reasons ;-) ) Since the payment has already gone ...

RedFoxxie
8 years ago
Hey there again @le_bothan
This is just speculating, but I think this may have to do with a Reddit scandal EA was in which made a bunch of people flood the EA Support in order to refund their preorder. Afaik you're supposed to be able to refund your preorder under normal means as many people have done so in the span of the last 24 hours.
Unfortunately I can't really say much more to this as a regular player and all. I would honestly contact the support again and get clarification about this as that just doesn't sound right to my ears that you'd be unable to refund your purchase. Especially in the event that you're going to buy the game again anyway.

Anonymous

8 years ago

Well... EA support really dropped the ball on this one.

I've reached the Live Chat Support asking to cancel my Standard Preoder and buy a Deluxe Preorder. They told me they weren't able to cancel my Preorder or rather Refund it before official Launch Day. Justification : "This is the procedure". In this precise case, that means I got exactly zero incentive to opt for Deluxe Edition (I was in for the 3 days early launch and won't take Deluxe Edition on official launch day, that just doesn't make any sense at all).

The only "solution" would be to buy Deluxe Edition (therefore temporarily buy the game twice) and cross my fingers to get a refund for Standard after launch day (and be handed another tour of support contacting, procedures and administrative stuffs). Also means I would have 60 € in the nature for several days. I just don't like the sound of it.

Given there was an open beta and an EA access demo, I'm not sure my request is so strange. Trying the game beforehand gave me the urge to get it three days earlier and upgrade my order. The same could apply to other customers.

If an official CM or Advisor sees this... please guys do something.