Forum Discussion
Hello everyone,
first and foremost: Merry Christmas!
To shed some light on this: The three of you who provided Xbox Gamertags all have them linked to an underage EA account, so there seems to be a pattern. It can occur that some online content is not available to underage EA accounts.
You can find more information about online access for underage accounts in this help EA article.
Also feel free to post your Xbox Gamertag (or PSN-IDs, if applicable) so we can check if it's related to the EA account being underage. Which sounds reasonable, taking into account you tried altering the settings on the Xbox account.
- Anonymous8 years ago
I adjusted all the parental controls on the Xbox side and still could not connect, so I aged up my son's Xbox account to 18 and still can't connect. It looks like adjusting parental controls on the Xbox side doesn't change anything on the EA side. My son's Xbox Gamertag is AwesomeKing421. Please help!
- Anonymous8 years ago
Is there a way to remove a child account and replace it with a adult one? My child is 13 and still cannot play online (Xbox settings are all set high enough)
- ietxmmyrus8 years ago
EA Staff
Hello again, everyone, thank you for the continued information.
To clarify a bit, every Gamertag posted in this thread so far is connected to an underage EA account which will prevent it to connect online. To quote our help article:
Each country sets their own requirements for who is considered to be an “adult.” If your child is younger than the age for where you live, they will automatically have a child account.
In most countries, that age is 13. Expand the list below to see if it's a different age where you are.
Australia: 13
Belgium: 16
China: 16
Denmark: 16
Finland: 15
France: 16
Germany: 14
Hungary: 16
Ireland: 16
Italy: 16
Japan: 13
South Korea: 18
Norway: 15
Poland: 16
Portugal: 18
Russia: 14
Spain: 14
Sweden: 16
The Netherlands: 16
Other than above: 13Once your child is at the minimum age to have a full access EA Account, they can “age up” their child account. When they do, they will be able to play online modes and use other features.
Keep in mind that when they have a full access account, games still have individual ratings. These ratings may stop them from accessing all of the game’s features and modes until they are of age for the game, too.
If your child is of age as per above table, they would have to log in to the Origin client once to age up their underage account. They will automatically be prompted to do so after successfully logging in. Please keep in mind that underage accounts can only log in with their Origin ID, not with an email address. (Technically they don't have an own email address, only the connected parental one used for communication).
- Anonymous8 years agoThis is a cop out. How come my child can play Titanfall 2 multiplayer (Pegi 16) but cannot play Star Wars BF2 multiplayer? Clearly there is something wrong. Titanfall 2 is respecting the parental control settings and is not trying to take on the role of parenting our children for us. That is the difference.
Please fix this, or give me a refund. €70 for a game that is ALL about multiplayer only to find out we are intentionally blocked from multiplayer. It's totally unacceptable. It's more than that, its illegal in the EU. You've sold me a product and service that is not as advertised.
- Anonymous8 years ago
Could you check with the gamertag Marlon Daniel?
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