EA StaffHello everyone,
first and foremost: Merry Christmas!
To shed some light on this: The three of you who provided Xbox Gamertags all have them linked to an underage EA account, so there seems to be a pattern. It can occur that some online content is not available to underage EA accounts.
You can find more information about online access for underage accounts in this help EA article.
Also feel free to post your Xbox Gamertag (or PSN-IDs, if applicable) so we can check if it's related to the EA account being underage. Which sounds reasonable, taking into account you tried altering the settings on the Xbox account.
Is there a way to remove a child account and replace it with a adult one? My child is 13 and still cannot play online (Xbox settings are all set high enough)
EA StaffHello again, everyone, thank you for the continued information.
To clarify a bit, every Gamertag posted in this thread so far is connected to an underage EA account which will prevent it to connect online. To quote our help article:
Each country sets their own requirements for who is considered to be an “adult.” If your child is younger than the age for where you live, they will automatically have a child account.
In most countries, that age is 13. Expand the list below to see if it's a different age where you are.
Australia: 13
Belgium: 16
China: 16
Denmark: 16
Finland: 15
France: 16
Germany: 14
Hungary: 16
Ireland: 16
Italy: 16
Japan: 13
South Korea: 18
Norway: 15
Poland: 16
Portugal: 18
Russia: 14
Spain: 14
Sweden: 16
The Netherlands: 16
Other than above: 13
Once your child is at the minimum age to have a full access EA Account, they can “age up” their child account. When they do, they will be able to play online modes and use other features.
Keep in mind that when they have a full access account, games still have individual ratings. These ratings may stop them from accessing all of the game’s features and modes until they are of age for the game, too.
If your child is of age as per above table, they would have to log in to the Origin client once to age up their underage account. They will automatically be prompted to do so after successfully logging in. Please keep in mind that underage accounts can only log in with their Origin ID, not with an email address. (Technically they don't have an own email address, only the connected parental one used for communication).
Pretty sure their reasoning is based on the law but I'm not an expert at it.
If you bought the game on Origin you can refund with EA.
https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/
If you bought it via the PS store or MS store you can refund via there.
Otherwise you'll have to return it to the retailer for a refund.
I just read this in account linking FAQ on EA site:
"If it’s a sub-account that shares Xbox Live Gold or PlayStation Plus, you won’t be able to connect it to your EA Account to play online."
but my son's Xbox account is a sub account of mine and he plays online in Plants VS Zombies just fine. Also, his Origin account does not show any linked accounts and mine does. Is this what's stopping him from playing online?
What say you, EA?
If a child is under the approved age, is there a way that a parent can access the game purchased online so that the child can play online with their friends through the parents account? For instance, I have an XBOX One S, my daughter has an account and I have an account. We purchased SW Battlefield II for my daughter on her account, she is underage and unable to play online. Can I access Battlefield II through my account on the same machine for online play?
