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zchret's avatar
zchret
6 years ago

Xbox one x overheats and shuts down due to game being stronger then the hardware

Product: Star Wars Battlefront II Platform:Microsoft XBOX One What is your issue related to? General Summarize your bug game causes Xbox one X to overheat due to your game exceeding the hardware (...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @zchret.

We're not receiving other reports of this happening. Can you try contacting Xbox support to see if they can offer any assistance? This could be a hardware issue with your console. Thanks!

zchret's avatar
zchret
6 years ago
@EA_Aljo I did contact then there the ones that told me that it's a processing issue with the game being stronger then the hardware
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @zchret 

    Seeing as how there are a very high amount of people playing on Xbox Ones, that doesn't seem likely as every console would be facing the same issue. At this time we're not aware of any issues with the game causing consoles to overheat. Are you sure yours is in a well-ventilated area?

    • zchret's avatar
      zchret
      6 years ago
      @EA_Aljo Yes it is i even tried a fan near it to cool it off
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @zchret 

        Do you happen to have another console you can try? If you happen to have some canned air, it might be good to try blowing out your console as well.

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