Can't add friend's on Star Wars Squadrons

Product: Star Wars: Squadrons
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? spurticus85
Are you playing in VR? Yes
Which VR Platform are you using? PlayStation VR
Which part of the game is the issue happening in? Other
Please explain 'Other' Social
What were you doing when the bug occurred? Step by Step detail is helpful. My friend is on Steam PC and I am on PS4. We are trying to add each other via our EA account IDs but it says invalid for both of us. We have confirmed our EA account IDs multiple times.
Where did this issue occur? Please include menu name or in game location. Social
When did this happen? (dd.mm.yy hh:mm) 11/30/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? Invalid
What do you expect to see? Allow us to play cross platform as described
Which ship were you playing? If not applicable, just answer "no" or "none." no
What components were you using? n/a
Which customizations (if any) were you using? n/a

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My friend is on Steam PC and I am on PS4. We are trying to add each other via our EA account IDs but it says invalid for both of us. We have confirmed our EA account IDs multiple times.

Product: Star Wars: Squadrons
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? 420waffle
Are you playing in VR? No
Which part of the game is the issue happening in? Game Menu
What were you doing when the bug occurred? Step by Step detail is helpful. I was in main menu and tried to press the social menu button but the option doesn't exist on Xbox even though there is a mapping for it
Where did this issue occur? Please include menu name or in game location. Game menu
When did this happen? (dd.mm.yy hh:mm) 12.12.2020 23:00
How often does the bug occur? Every time (100%)
How severe is your issue? Can play, but it's highly frustrating
What happens when the bug occurs? Can't play with friends
What do you expect to see? I expect that I can play with friends and add them
Which ship were you playing? If not applicable, just answer "no" or "none." None
What components were you using? None
Which customizations (if any) were you using? None

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There is no social menu

Product: Star Wars: Squadrons
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? MADD1-93
Are you playing in VR? Yes
Which VR Platform are you using? PlayStation VR
Which part of the game is the issue happening in? Game Menu
What were you doing when the bug occurred? Step by Step detail is helpful. Trying to add/invite a friend by searching ID name
Where did this issue occur? Please include menu name or in game location. Social menu
When did this happen? (dd.mm.yy hh:mm) 14/12/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? I type in an EA ID and it always says invite has failed
What do you expect to see? The invite to be successful
Which ship were you playing? If not applicable, just answer "no" or "none." N/A
What components were you using? N/A
Which customizations (if any) were you using? N/A

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I can't and never have been able to add a friend by typing in their EA ID on the social menu. It just says "Invite Failed"

It's frustrating because I really want to play Squadrons with people and I can't!

Xbox one - still getting “unable to send invite” error when trying to add friends on other platforms using EA ID