Crashing issues Star Wars fallen order

@FrozenBats 

If you have HDR and/or 4K enabled can you try disabling it to see if that helps prevent a white screen crash?

Here is how to do that: https://support.xbox.com/en-US/xbox-one/console/hdr-on-xbox-one

@EA_Blueberry I just went to both 1080 then 720 both same happened

@FrozenBats 

Try going to a meditation point before you continue where it's crashing. Some players have had success doing that. If you have cloud saves enabled, deleting the local saved data for the game might help too. My Games & Apps>Highlight Fallen Order>Press Start>Manage Game.

@EA_Blueberry I tried meditation and it didn’t work there’s one right before I drop down to go into the cave. And the only saved data I have is my saved data if that’s what you want me to reset ?

@EA_Blueberry Nope still freezes soon as I go further in either way

@FrozenBats 

Okay. ☹️ I hate to ask you to restart, but that might be the ideal option to go forward if these steps are not getting you past that point. As I've previously said there are some reports of white screen issues which we've forwarded over to the team to investigate, however I don't have any time-frame on when it will be addressed nor want to give you the expectation it's going to guarantee it will fix this save point for you. You can have multiple saves on your system, so it's worth still keeping this one until additional updates are added.

@EA_Blueberry I’ve already tried restarting my game on every difficulty to see if it’ll work but it still crashes when I get to that one point every time I can’t tell you how many times I’ve seen that Jedi fighter in the beginning

@FrozenBats 

Have you tried deleting both local and cloud saved data and then reinstalled the game? When performance issues like these occur, a reinstall is always a good option to take.

@EA_Blueberry I’ve deleted all data saved on game I haven’t reinstalled because I play on a hotspot I can’t just redownload but I’ll delete game and wait to redownload and see if it fixes

@EA_Blueberry
ps4 also has a lot of frame drops, making the game experience bad