Forum Discussion

Anonymous

10 years ago

SolvedApproved

DX11 Renderer::tryMap failed with DXGI_ERROR_DEVICE_REMOVED - game crash

Been constantly having this issue since the game launched. The game will crash every ~5-20 mins without fail. I cant solve it, anyone have any way to fix this as its incredibly frustrating and I'm s...

EA_David
9 years ago
@kim-habiak Hi, as above, if the issue persists can you post a link to your dxdiag.

This list of troubleshooting steps should help, though.

http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435

Thanks.

EA_David

Community Admin

9 years ago

@kim-habiak Hi, as above, if the issue persists can you post a link to your dxdiag.

This list of troubleshooting steps should help, though.

http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435

Thanks.

kim-habiak

9 years ago

i did everything suggested except the last thing on the list and it seems as if it finally works 🙂 thanks alot

EA_David
Community Admin
9 years ago
Ah, I missed your response before. Thanks for letting us know that you're sorted out now.
- Greebanoff
  9 years ago
  Hello!
  
  Have the same issue. Already thinking about switch PC to PS4 or something... I started to get this errors after BF4 last update and BF1 the same...
  
  Please advise what should I do.
  DxDiag.txt80 KB
  - Anonymous
    9 years ago
    Approved
    got the same error......i have a r9 380...beta was just fine but after the latest patch i cant even start a game -.-
    i want my money back or a fixed game!!
    
    no one of the shwon solutions work for me.....this was a funny game
Anonymous
9 years ago
Approved
@kim-habiak hey sorry i'm asking sir,

what did you do until the problem is solved???

this is so important to me because i try everything but nothing ☹️
- EA_David
  Community Admin
  9 years ago
  @jalall13 It's been a while since he posted, but hopefully we can help.
  
  To double-check have you tried all the steps on this page?
  
  http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435
  
  Can you post a link to your dxdiag?
- kim-habiak
  9 years ago
  i followed all the suggestions i got from EA-David. that helped a lot but it didn't completely fix the problem. you probably have to lower the graphics quality in order to get better performance. the last thing i did befor i finnaly got it to work was to set the computer at performance instead of visual performance. 1. go to windows system on your computer, 2. "change settings", 3. go to "advanced", 4. on "performance" go to settings, 5. then you set it at "adjust for best performance". after i did that i had no problem playing without dx error or lag. I hope this might help