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545481's avatar
545481
7 years ago
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Ea access subscription renewed but not working. Keeps asking for payment agai

I renewed  my son's  EA access via a prepaid card i got him for xmas. On xbox subscriptions screen it shows  the  12 months  have been added  but when trying to use it the ea hub wont let  us in. Jus...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hey @545481  I'm sorry you're having some trouble with the EA Access membership. Usually after a power cycle with the console that helps push the transactions on your Xbox account through if there is an error. 

    Hopefully you were able to fix this by now or someone from our Live-Support was able to address this. Even though it's an EA service, if you're having trouble with the Microsoft account identifying the membership is valid or code redemption, we urge talking with Xbox Support since they have visibility around codes redeemed on your Microsoft account, as well as checking purchases made on your Microsoft account. 

    Here is how to contact Xbox Support: https://support.xbox.com/en-US/contact-us

    Hope it worked out and may the Force be with you and your son.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey @545481  I'm sorry you're having some trouble with the EA Access membership. Usually after a power cycle with the console that helps push the transactions on your Xbox account through if there is an error. 

Hopefully you were able to fix this by now or someone from our Live-Support was able to address this. Even though it's an EA service, if you're having trouble with the Microsoft account identifying the membership is valid or code redemption, we urge talking with Xbox Support since they have visibility around codes redeemed on your Microsoft account, as well as checking purchases made on your Microsoft account. 

Here is how to contact Xbox Support: https://support.xbox.com/en-US/contact-us

Hope it worked out and may the Force be with you and your son.

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