EA pre-ordered Amazon disc FAIL on PS4 - Star Wars Battlefront / Need for Speed
Install problems with EA game discs for the PS4 pre-ordered on Amazon - Star Wars Battlefront and Need for Speed
Okay EA and Amazon - what is the deal ?
For the second time in two weeks your EA game discs that I pre-ordered on Amazon have FAILed to install on my Playstation 4.
You can read about the first incident with Need for Speed on this thread here -
And now, here it is the day that Star Wars Battlefront arrives, and I'm getting set up to play online with my nephew from back east when - FAIL! SW Battlefront won't install and is recommending cleaning the brand new disc (no error codes mind you). The only option available is to close application and eject the disc. Which I do, and very carefully clean the disc and try again. FAIL! same thing, game quits, disc is ejected, carefully cleaned and then I decide to test a few things out.
CONCLUSION - IT IS NOT the DISC DRIVE on the PS4 -
After Star Wars Battefront continued to fail over and over regardless of configuration (i.e. before / after the 1.02 update file installed, etc..), I decided to test the disc drive on the PlayStatiob 4 itself. Including testing the installs on other new games I still had in shrink wrap before today. Here are the results:
Drive Club - disc game - game loaded and played one track and exit without any issues.
The Last of Us REMASTERED - disc game - first time installed without any issues. Update file subsequently installed and game started without issue.
Grand Theft Auto V REMASTERED - disc game - first time installed without any issues (and the GTAV installation is huge / time consuming!). Update file subsequently installed and game started without issue.
After these two games were able to be installed and start up without issue, I decided to try Star Wars Battlefront again. FAIL! Same installation problem persists (this time I noticed that the fail occurred during the third music track played on the 'vader' loading screen before hearing disc drive reading sounds and then the FAIL message). I then try a third new game, fresh out of shrink wrap. first time install...
Alien: Isolation - disc game - first time installed without any issues. Update file subsequently installed and game started without issue.
So that's 3 disc based, brand new games, from 3 different manufacturers, all install successfully on my PS4 ,
- 2 brand new pre-ordered from Amazon disc based games from EA and both of them FAIL to INSTALL.
Please EA ... Sony... somebody - I'm dying over here !! What am I supposed to do (besides sending the game back for a refund)
I am so sorry to hear that you experienced this issue, twice! It is just so rare for a disc to malfunction, let alone that it should happen twice in a row.
What I would like you to check first before doing anything else, is that this is definitely not a console issue by following these steps:
- http://community.us.playstation.com/t5/Consoles-Peripherals/INFO-Issues-with-ejecting-PS4-discs/td-p/42133811
- http://answers.ea.com/t5/Technical-Issues/READ-ME-FIRST-NFS-Basic-Troubleshooting/td-p/4908815
Please also try setting your console settings to the default (this is not the same as Initializing):
Select [Initialization] > [Restore Default Settings], and then follow the screens.
I hope that resolves the issue, if not, I am afraid you will have to contact Amazon to get your discs replaced. As an added suggestion before you do so, you might want to call Sony as well to see if they have any other steps for their console that I might have missed. Or, to see if this is something they heard before.
Should you have any additional questions, please reach out to me again.
--Tom
