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davexnerk's avatar
2 years ago

EPIC - EA game install and link error

Hi I bought a game on epic, now when i click install on epic the first time i logged in in the wrong ea account, one where i don't have games, i logged out and unlinked the account on the EA portal.

now if I click install on epic the EA login window pop ups but if i login with the correct account then it throws me an error on login:

Something went wrong...

We encountered an error and couldn’t complete your request. Try again a little later.

 

on the ea app I am logged in fine in the correct account.

also if i look on the portal for the correct account epic doesn't even appear on the list.

 

what should i do?

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @davexnerk 

    To confirm do you still see either account linked to each other if you check your EA or Epic account settings?

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