Error 721
How do I fix this issue?
Forum Discussion
@EA_Aljo Same error
EA_Aljo
Community Manager
Community ManagerAre you gamesharing with someone else or do you have multiple accounts on your EA account?
- @EA_Aljo Not game sharing. I did ask them to deactivate an account under [edit: email address removed]
- EA_Aljo
Unfortunately, I can't think of anything else to try. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may have some other suggestions for this. Thanks!
- @EA_Aljo I have already tried eahelp ☹️ nearly ready to give up
- @Puddle_Nails78 Is a shame as I liked squadrons
- EA_Aljo
Did anything change with your account when this started happening? Did you add another gamertag or PSN ID to it maybe?
- @EA_Aljo No. Just started happening last week. Was fine until then. I can connect if I use my phone as a hotspot but nothing else
- EA_Aljo
Then the issue is either with your ISP or your equipment. Are you sure you followed the steps I provided previously for power cycling?
- @EA_Aljo I was looking into it more and I play shared with 2 people around Xmas. (Play share. The one where it let's someone take over your game for an hour)
Other than that I have tried
Cold reset ps4
Replaced my router
Reinstalled squadrons
Deactivated a potential 2nd ea account
Re connected ea to pin
Tried having my ps4 in DMZ
Tried opening ports (have done this correct as far as I can tell.)
Restored licenses
Rebuilt database
I have no idea any more. My isp are pretty much saying its not them, and you guys are saying to talk to my isp.
It connects if I use my phone as a hotspot though. None of it makes sense anymore lol - EA_Aljo
Most reports I see of this are due to sharing the game. Are there still others you're sharing with?
- @Puddle_Nails78 The game share was also a good while before I had any problem
- @EA_Aljo No. Only one off. They used my account so would still be on my psn.
- EA_Aljo
I don't know what else it could be then. The best I can advise is to try contacting an advisor again to see if they have anything else to suggest.
- @EA_Aljo The button for ea help chat has gone. Just saying to call now
I'm having the same issue. PS4. I've never game-shared.
- @brady1138 Its infuriating that there isn't a more recent step by step guide. Only things to do with battlefront 2 (which is working fine on my ps4)
- EA_Aljo
Did you try everything that was suggested for Battlefront 2? They can still apply to Squadrons.
- EA_Aljo
Have you tried everything that's suggested in this thread?
Yep, I've done everything that @Puddle_Nails78 has done. Still nothing. It's a shame, I literally bought this ps4 to play this one game with my old X-Wing crew.
- EA_Aljo
I'm really sorry for the frustration. I loved the X-Wing and Tie Fighter games so I can understand your disappointment with not being able to play. Unfortunately, I just can't think of anything else to try so it would be best to contact an advisor according to the instructions I previously provided. If they get this resolved, can you let me know what it was that fixed this for you? Thanks!
- @EA_Aljo Right...I have a fix for this.
I managed to get hold of my brother who is a telecommunications specialist. Changed PORT TRIGGERING to enable the port forwarding codes required for squadrons/ps4 - EA_Aljo
That's good to know. I thought I had suggested that previously, but I see I didn't. I'll keep it in mind going forward. Thank you! Good luck and please let us know if you have any other issues. May The Force be with you 🙂
- @EA_Aljo Dead again
- EA_Aljo
Are you saying the issue has returned? If so, I really don't have anything else to suggest other than contacting support again.
A friend of mine has the same issue. We logged on with his account on my computer with the same error.
This is an account issue and not a local issue
