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CbgDallas2002's avatar
CbgDallas2002
2 years ago
Solved

Error reset password

Hello, My name is Dallas Williams, I am trying to get in contact with someone from EA to hopefully help solve this problem. I bought the free trial game from EA just to use it for the 10 hours that I...
  • EA_cuervo's avatar
    EA_cuervo
    2 years ago

    Hi Dallas, 

    If you're looking for a refund you will need to contact EA Help Support. 

    If your issue has the option to chat with an advisor, use these steps.

    1. Once you select the topic that best describes your issue, you can select Chat with us or Start chat.
    2. Log in with your EA Account, if you haven’t already.
    3. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    4. Select Send.
    5. A chat window will open when you’re transferred to an advisor.
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Dallas, 

If you're looking for a refund you will need to contact EA Help Support. 

If your issue has the option to chat with an advisor, use these steps.

  1. Once you select the topic that best describes your issue, you can select Chat with us or Start chat.
  2. Log in with your EA Account, if you haven’t already.
  3. Fill in the contact form with your:
    • first name
    • last name
    • e-mail
    • platform
    • subject (a short description of your issue)
    • attachments (e.g. screenshots, documents, links).
  4. Select Send.
  5. A chat window will open when you’re transferred to an advisor.

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