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ScorpioAfterGlow's avatar
ScorpioAfterGlow
Rising Novice
3 years ago
Solved

Exiting bug xbox

I’m currently playing on Xbox one and it keeps force quitting. No warning it glitches and kicks me off to the home page I’ve lost 3 things of game progress now. 
  • EA_Illium's avatar
    3 years ago

    HI @ScorpioAfterGlow Can we try going through our Xbox troubleshooting and check if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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