Forum Discussion
8 Replies
- EA_Kent5 years ago
Community Manager
Hi @nyausoft2,
Have you tried repairing or reinstalling Easy Anti-Cheat itself to see if that helps at all? If there's a problem with the EAC client that may help. For more information on how to repair or reinstall it check out the Easy Anti-Cheat website.
Let me know how that goes when you can. Thanks!
/Kent
Hi,
Yes I tried, but have the same problem. Any other solution?
Thanks in advance!
BR
- EA_Kent5 years ago
Community Manager
Got it, thanks! When you have the chance could you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks!
/Kent
Hi,
I attached the DxDiag, thanks in advance!
BR
Kornel Horvath
- EA_Kent5 years ago
Community Manager
Much appreciated! Are you currently running any sort of RBG lighting software on your PC? I noticed you had some Razer devices connected.
I have seen some cases in the past where Easy Anti-Cheat has had some trouble with this type of software, so I am curious if that might be a factor here as well. What happens if you try setting up your PC to start in a Clean Boot before launching the game? If this is software-related that might help to get around the issue.
For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
Hello,
Sorry it was my Graphic card... I changed it and everything working fine.
Thx and BR
Kornel Horvath
- EA_Kent5 years ago
Community Manager
Ah, I see. Thanks for following up and letting me know! I'm glad to hear you were able to get it figured out.
/Kent
I am getting this same problem playing BF2042