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It's always at the same moment in the scene, causes a complete crash to desktop, event viewer/reliability monitor aren't giving me anything; and I've done all of the same troubleshooting steps as you, give or take.
I looked through some of your info in your dxdiag report, we don't even have similar machines generation-wise; although they're both high-specced and users with higher-end PCs seem to be having the most issues as far as crashing goes.
Here's the last block of warnings I get in my IGO_Log in ProgramData before it forcefully restarts my PC. I would add my dxdiag as well but I don't believe I can attach files in a reply to a thread.
INFO 08:45:15 AM (0) 12192 mhook.cpp: 192 mhooks: BlockAlloc: Allocated block at 00000000222B0000 as 282 trampolines
INFO 08:45:15 AM (0) 12192 DXGIHook.cpp: 868 DXGIHook::Setup(force long wait: 0)
INFO 08:45:15 AM 🏀 12192 DXGIHook.cpp: 868 DXGIHook::Setup(force long wait: 0)
WARN 08:45:15 AM (17) 3120 IGOApplication.cpp: 224 IGOApplication created 5
INFO 08:45:15 AM (0) 12236 InputHook.cpp: 3050 InputHook::TryHook
WARN 08:45:15 AM (0) 12236 InputHook.cpp: 3095 input hooks: no DirectInput found.
INFO 08:45:15 AM (0) 12236 InputHook.cpp: 3110 input hooks: w 1 x 1 d 0
INFO 08:45:15 AM (15) 3120 IGOApplication.cpp: 715 IGOApplication mWindowed = 1
INFO 08:45:15 AM (0) 3120 IGOApplication.cpp: 716 IGOApplication window screens size (new) = 1920x1080
INFO 08:45:15 AM (0) 3120 IGOApplication.cpp: 717 IGOApplication window screens size (set) = 0x0
INFO 08:45:15 AM (0) 3120 IGOApplication.cpp: 721 IGOApplication window screens scaling = 1000000 1000000
INFO 08:45:15 AM (0) 3120 IGOApplication.cpp: 661 IGOApplication screens size not used (new 1920x1080 old 0x0, ready = 0)
Hey @FeralGoblin4ever
I'm seeing some windows/kernel event that could indicate some files are damaged or corrupted.
Can you try to clean boot and see if that changes anything?
If that has no effect and you keep crashing can you please try the following:
Press your Windows key, type CMD.
Then right-click the command prompt icon and run as administrator.
Now type here: DISM /Online /Cleanup-image /Restorehealth
This can could take a couple of minutes to start and maybe around 30 minutes to complete.
When that is done, try to run the sfc /scannow.
When you see Verification 100% complete, type exit and reboot.
To make sure it isn't because of any overlay software.
Can you please turn off any GPU tweaking software (MSI afterburner) and overlay software (Origin, discord).
Let me know if this changes anything.
- 6 years ago
I have the same problem and nothingh helps, I have tried all suggestions that I could find.
- 6 years ago
Hi, I found problem and solution for crash during cutscenes if the game is running on Origin platform.
Problem: overclock on graphic card, even made by producent.
Solution: lowering GPU speed, to stock or almost stock valuesI have Asus RX 480 8GB OC Gaming graphic card (https://www.asus.com/pl/Graphics-Cards/ROG-STRIX-RX480-8G-GAMING/) so I hade to lower GPU speed to 1283MHz
- 6 years ago
Hi,
I can confirm your solution !
RX 480 msi gaming x
-10% Power Limit
-10% Max Frequency (Clock speed)
No crash during cutscenes
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