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Zruah's avatar
Zruah
9 years ago
Solved

HELP PLEASE! [PS4]

So i just bought the digital copy of Star Wars Ultimate Edition on my PS4 last night and i already downloaded and installed it. After i launched the game it then shows me the Star Wars Battlefront th...
  • Zruah's avatar
    Zruah
    9 years ago

    @EA_Archi

    UPDATE: The next day i initialized my PlayStation 4 Console and re-installed the Game, DLC Packs, Season Pass etc. and it started working. I don't see why intializing the PS4 is necessary but it is how it is. I'm happy as long as it's working.

    Cheers,

    Zruah.

EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Hello @Zruah 

Have you tried to power cycle (turn it off and unplug for a few minutes from the power supply, before turning it on again) your console? Can you try to disconnect your PlayStation 4 from the Internet and run the game, to see if there is something wrong with your Internet connection, which prevents the game from starting? In what region you are currently located?

Cheers,

Archi

  • Zruah's avatar
    Zruah
    9 years ago

    Hello @EA_Archi

    I've power cycled my console for a few times and it still doesn't work. I've also tried disconnecting the Internet from my PS4 and it's still the same. I'm located in Singapore, SEA.

    Thanks,

    Zruah.

    • EA_Archi's avatar
      EA_Archi
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      9 years ago

      @Zruah 

      Is your console up to date? Let`s check if there are some corrupted game files on your console.

      1. Press the PS button on your controller to bring up the XMB™ screen.
      2. Go to Settings.
      3. Choose Application Saved Data management.
      4. Select Saved Data in System Storage.
      5. Choose Delete.
      6. Select the game.
      7. Delete all game data and squad or roster files listed.
      • Zruah's avatar
        Zruah
        9 years ago

        @EA_Archi

        My Playstation is up to date with it's latest version. I've deleted the Game's files from the System storage and it is still the same. It doesn't seem like anything is working. Any other suggestions?

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