Ilum Light puzzle Wall glitch

Product: Star Wars Jedi: Fallen Order
Platform:Microsoft XBOX One
Summarize your bug As I got to the ilum cave where you must melt away the waterfall I was able to get through to the point where I have my crystal in the correct place and when I open the light it misses the center of the crystal and didn’t melt the waterfall. As I inspected it the light was actually going through the crystal as well
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I have found no way around it as of yet and have not restarted the game three times
What happens when the bug occurs? The waterfall will simply not melt and the rope looks like it is simply to long
What do you expect to see? I hope for a quick fix and then balancing, and a working waterfall puzzle

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The waterfall puzzle simply didn’t work even when I followed all the steps(I used YouTube and the internet to be sure) the crystal doesn’t alight properly with the light or the light simply isn’t behaving properly with my crystal