Missing Legendary Equipment

While playing Road to the Masters yesterday,  I purchased  legendary equipment with tokens including a set of irons, a driver, an upgraded ball and a couple of other items.  After each purchase my token "bank" was reduced the appropriate amount and the game said that I owned the item or equipment.  My bank went from approximately 120,000 tokens to approximately 50,000.  However, I cannot find or access any of the purchases.  I was on a chat with a customer service representative who issued a report but instructed me to also list the issue of the Forum.  If needed, a case number of 197758100 was issued.   Any assistance will be greatly appreciated.  I played a lot of tournaments to build up my token bank and need to be able to access my equipment of have the tokens refunded.  Thanks again.