Online Connection Error & Lag
I bought Battlefront on Xbox One and in almost every game I get extreme lag and cant move. I also get a big red box on the screen as im frozen with a connection bar. My question is: How do I resolv...
Forum Discussion
Okay i cant really understand what your saying. Sorry.
I think I got: you cant port forward to 2 seperate devices with one ip.
Which is unfortunate since i need it to play on Battlefront. So i pay for 2 games which force me to open ports except i can only do it on one device? Why EA? Why do they not have good servers?
Where do i go from here? It gets a bit too technical for me
I think I got: you cant port forward to 2 seperate devices with one ip.
Which is unfortunate since i need it to play on Battlefront. So i pay for 2 games which force me to open ports except i can only do it on one device? Why EA? Why do they not have good servers?
Where do i go from here? It gets a bit too technical for me
@LoveNolan you need to create an incident using the Talk to a Game Advisorlink on the left, and a Game Advisor will assist you.
Select Star Wars:Battlefront from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.
A game advisor certainly will succeed to solve your issue,mate. I can not do more for you because i don't have Xbox.😞
- Dont worry man. You helped a lot. Only EA can fix this issue because none of your common troubleshooting techniques work☹️
I appreciate all you did to help and just hope they can solve this or patch it next patch.
I already clicked those links before btw but im on mobile so i only ever see the Community Support button not Live Chat button which was originally what i was looking for. Ill try again though thanks. We're welcome 🙂 @LoveNolan
- Found it! Problem probably wont be fixed but i got some help from live chat. If these dont work i dont know what will. Thanks Yahel_1
We're welcome 🙂@LoveNolan
Please let the solution from a GameAdvisor here on the forum, that others benefit from it.
Thank you in advance,mate !! 👍
- Ill post these here. If theres a better place to put these please inform me:
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Thank you for contacting EA help.
This email is a follow up regarding your concern.
Below are the steps to troubleshoot the issue:
Clear the MAC address and the persistent storage
Please clear the disk cache. Here are the steps:
1. Please go to Settings ->Select Disc & Blu-Ray
2. select the option Persistent Storage then press the option Clear Persistent Storage
Please clear the system cache:
1. Please go to the Alternate MAC Address
section of your Xbox One.
•Settings -> Network Settings -> Advanced Settings -> Alternative Mac Address -> Select Clear
2. Please shut down the console
3. Disconnect the power cord from the back of the Xbox One and wait two minutes.
4. Once the two minutes have passed, please plug the power back in and wait for the power bricks light to go from White to Orange.
5. Once the power brick has the Orange light, please start the console and try the game again.
You can manage your data for individual games through My games & apps on your Home screen.
1.From the Home screen, select My games & apps.
2.Highlight the game, press the Menu button on your controller, and then select Manage game.
3.Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
4.You will be prompted to confirm deletion of this game save data:
-Delete everywhere will remove your saved data from this console, the cloud and all other consoles you play on.
Delete and re-download the gamertag.
Please use this link to delete the gamertag:
Http://support.xbox.com/en-GB/xbox-one/security/remove-profile-from-console
This is to re-download the gamertag:
Http://Support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/sign-in-to-another-console
If you are using wireless, please open the ports of your router.
Link to set up your router:
http://portforward.com/
Ports needed to set up the router:
Should you need further assistance with this or any other issues, please do not hesitate to contact us.
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Unfortunately none of these worked in my case but thats probably something to do with my old router. I thought maybe these can work for someone else. Thank you!!! @LoveNolan for posting the solution.
All my best for you.
