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Anonymous's avatar
Anonymous
10 years ago
Solved

Pre-ordered Battlefront via Walmart, and no code for early access to Jakku.

Hello, I pre-ordered SW Battlefront for PS4 through Walmart (deluxe with Han Solo fridge) and didn't receive a redemption code for early access to the Battle of Jakku.  I checked my email etc. and d...
  • EA_David's avatar
    EA_David
    10 years ago

    @tarenhowes That is a bit odd frankly, but I don't think there's dishonesty on the part of the agent. It would be far easier to grant the code than deny you at this point. 

    I did a little bit of digging on this and it appears that your posting/contact account is different from the one associated with your Battlefront account. Perhaps this is a factor?

    Since this is something we don't want to discuss in the open, can you check your PMs for a message from me? I'd like to look into why you weren't able to get assistance with this. 

    Thank you. 

    EDIT: I did a bit more investigation and it appears that there is a technical issue with the codes in question, sorry. I'll monitor the situation and give any updates as they become available.

tarenhowes's avatar
tarenhowes
10 years ago

Finally got off the phone with a supervisor at Walmart.  She said she has to escalate the issue, and will check on it daily to find a solution, and will let me know ASAP.  As soon as I find something out I'll let you guys know, too.

Usually when businesses mess up they give you a cool freebie to keep your business ... too much to hope for?

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

@tarenhowes At this stage you may want to reach out to EA Support. Since you should be able to prove that you pre-ordered, they should be able to provide you with a code, which should at least be faster than the alternative. 


However as firefly notes there may be some support delays on this end as this is generating a lot of contacts. 

Thanks, and sorry for any frustration caused. 

  • tarenhowes's avatar
    tarenhowes
    10 years ago

    @EA_David - Support said that:

    "Please let me share that at the moment due to some technical reasons we wish we could generate a code for you. Please accept my sincere apologies in this regard. Had it been slightly possible at my end then definitely I'd love to it for you.

    So here I'd request you to please wait till 8th of December, after the release of this Dlc you will definitely be able to access it easily. "

    I can't think this is actually true.

  • tarenhowes's avatar
    tarenhowes
    10 years ago

    Let me also mention that this was after I sent them the requested screenshots proving I had the pre-order and that no I had not already claimed it and was just trying to scam them.  Strange how "some technical reasons" cropped up only after they told me that if I submitted these screen shots they could in fact get me the code.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @tarenhowes That is a bit odd frankly, but I don't think there's dishonesty on the part of the agent. It would be far easier to grant the code than deny you at this point. 

    I did a little bit of digging on this and it appears that your posting/contact account is different from the one associated with your Battlefront account. Perhaps this is a factor?

    Since this is something we don't want to discuss in the open, can you check your PMs for a message from me? I'd like to look into why you weren't able to get assistance with this. 

    Thank you. 

    EDIT: I did a bit more investigation and it appears that there is a technical issue with the codes in question, sorry. I'll monitor the situation and give any updates as they become available.

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