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Anonymous's avatar
Anonymous
10 years ago
Solved

Pre-ordered Battlefront via Walmart, and no code for early access to Jakku.

Hello, I pre-ordered SW Battlefront for PS4 through Walmart (deluxe with Han Solo fridge) and didn't receive a redemption code for early access to the Battle of Jakku.  I checked my email etc. and d...
  • EA_David's avatar
    EA_David
    10 years ago

    @tarenhowes That is a bit odd frankly, but I don't think there's dishonesty on the part of the agent. It would be far easier to grant the code than deny you at this point. 

    I did a little bit of digging on this and it appears that your posting/contact account is different from the one associated with your Battlefront account. Perhaps this is a factor?

    Since this is something we don't want to discuss in the open, can you check your PMs for a message from me? I'd like to look into why you weren't able to get assistance with this. 

    Thank you. 

    EDIT: I did a bit more investigation and it appears that there is a technical issue with the codes in question, sorry. I'll monitor the situation and give any updates as they become available.

tarenhowes's avatar
tarenhowes
10 years ago

Let me also mention that this was after I sent them the requested screenshots proving I had the pre-order and that no I had not already claimed it and was just trying to scam them.  Strange how "some technical reasons" cropped up only after they told me that if I submitted these screen shots they could in fact get me the code.

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

@tarenhowes That is a bit odd frankly, but I don't think there's dishonesty on the part of the agent. It would be far easier to grant the code than deny you at this point. 

I did a little bit of digging on this and it appears that your posting/contact account is different from the one associated with your Battlefront account. Perhaps this is a factor?

Since this is something we don't want to discuss in the open, can you check your PMs for a message from me? I'd like to look into why you weren't able to get assistance with this. 

Thank you. 

EDIT: I did a bit more investigation and it appears that there is a technical issue with the codes in question, sorry. I'll monitor the situation and give any updates as they become available.

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