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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

Re: DXGI_ERROR_DEVICE_REMOVED Crash when Unselected

I know I've seen issues with differing monitor resolutions in the past, but I don't recall anything specifically linked to SWBF.

If you play on the 900p monitor in native res and with standard scaling are you still getting the crash?

Also -and sorry for not saying this earlier- can you restart with a Clean Boot before playing too?

I get that you'll want to tab out to access other programs, but removing some programs that start up by default may prove useful. 

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_David

    My 900p monitor is just a second monitor. It is not my default display and I do not run my games on it. My default monitor is 1080p. 

    I performed a clean boot (disable startup items in task manager and disabling all services in System Config except for Microsoft)

    No change. 

    I also want to add that I don't know when I originally downloaded this copy of the game, but its been a while. I have performed several Clean Installs of Windows (wiping drives) in the past. I would just copy and paste my "origin games" folders onto different drives. I don't think this would have an affect because I do regularly repair the game (which come back with 0 errors). I'd Also like to add that this is a fairly new error.

    Also recently my Mobo broke and I got a new one. This is when I starting getting these errors. I even performed a re-intsall of Windows 10 to try to fix this new error. It let me re-update to Windows 10 without loosing any data. Its kind of like performing the update to Windows 10 if you had Windows 8, but I already had Windows 10. Its a really useful feature, and usually fixes many errors.

    I'd also like to mention that my Card is not a Stock GTX 970. Its a MSI GTX 970 100me (Twin Frozr) so the speeds are a little higher by default. I am not overclocking, but the speeds are a bit higher out of the box than a stock 970. 

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_David

    I did everything on that CCleaner link told me to do. (I couldn't do all of them because I didn't have the software, like MSWord)

    Interestingly enough, it still crashed, but without an error message. Could this be a coincidence? Thanks. 

    Could this in any possible way mean my card is dying? 

    And you didn't give your input if you think my out-of-the-box OC may be causing errors.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Sorry, the BF1 launch has been taking my attention, I haven't been able to spend as much time as usual looking at other products. Generally out-of-the-box OCs are fine and its manual ones that need to be looked at, but you can always try declocking.

    A damaged card can always lead to some odd behaviour too, do you have access to another card that you can use to test with? It wouldn't even need to be a powerful one, as long as the game was running you try try the tab testing and see if the issue still occurs on the alternate card. 

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_David

    Thank you for answering!

    I don't have access to another GPU besides my 4690k's integrated iGPU. 

    I can confirm this is only a Windowed Borderless problem. It doesn't occur when in Fullscreen. 

    Thanks!

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_David

    I used MSI Afterburner to underclock to 1050Mhz.(the stock speed for the GTX970) It seemed to have fixed the problem. However I would like to see a patch for this. Its shame I have to lose 300Mhz worth of power of my GPU just to play this game. Thank you for the support!

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