Game Advisers are found only on Help Center. Sundays are when very few are on hand, so waits of two hours are common then. The automatic no questions answered refund for a digital download is good for 24 hours after starting the game the first time. Look it up on Help Center under "Great Game Guarantee".
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You were writing to Answer HQ on Sunday, when the queue for Live Chat takes a very long time, and you then received the best reply that this community could offer you.
Do you still need anything that we can do, or have you settled your case now?
