Squadrons Leave penalty issue

Been in the Leave Penalty queue for now 3 years. Spent upwards of 3 hours trying to get into a match at 10-minute increments. I have had ONE match in 3 years. Placed on this status due to an ISP failure once. When it stabilised (they had an area-wide outage), I got into a match and was abruptly kicked by the leader. Since then, I am on this penalty. Given the number of hours I have spent trying to get into a match (about 60 to 90) and only getting a single match in all this time (and got in with only 1 kill left to finish the match), the LP should be lifted or explained more openly for the conditions to lift. I have been told 1, 5, and 10 completed matches to lift. Given the lack of active players, and doing private matches not counting, this penalty is way too long and lift conditions too obscure to continue.

I had this same issue in BF2 (sudden loss of connectivity) with no penalties or restrictions. Same company and developer. Either fix this mess, or make a secondary story expanding the solo story.