@danny1993nl If it was bought in the shop then there's no refund route, sorry.
As @Mtihlenfield says, you might be able to get the game running anyway, be sure to try the steps mentioned in this post. Have you tried opening/editing the graphics settings from the settings file.
After all this time you still haven't mentioned your actual graphics card, i'm curious as to which one it is.
I think you should be able to find it in the device manager. To do so press the Windows Key and R and pop in the following into the box:devmgmt.msc.
Under Display Adapters there should be more info.