Star Wars Squadrons anti-cheat reading ROG Live Service Process as a cheat
Product: Star Wars: Squadrons
Platform:Steam-PC
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? 2actual
Are you playing in VR? Yes
Which VR Platform are you using? Steam VR
Which part of the game is the issue happening in? Other
Please explain 'Other' The Game wont Launch due to anti-cheat detecting ROG Live Service as a cheat
What were you doing when the bug occurred? Step by Step detail is helpful. Each and every time I try to launch, anti-cheat pops up immediately says that Process ROG Live Service is a cheat and it will not let me play the game. Please see the last portion of this post for the details.
Where did this issue occur? Please include menu name or in game location. Steam VR game screen
When did this happen? (dd.mm.yy hh:mm) 10/2/20=10/3/20
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? See above
What do you expect to see? N/A see below
Which ship were you playing? If not applicable, just answer "no" or "none." N/A see below
What components were you using? N/A see below
Which customizations (if any) were you using? N/A see below
This is for case # 65765953
The EA customer service rep I reached out to was really not any help at all, but he was trying his best. It became apparent to me very quickly that he was not well versed in computers. I was trying to explain to him why ROG Live Service is not a Cheat. It is a background process that looks to make sure that all my ROG peripherals are up to date. I even shared this with the customer rep and he finally started to get it (I think). https://www.asus.com/support/FAQ/1041654/ He did encourage me to make this post so I thank him for that.
I am an attorney licensed in Michigan (but I did not mention that to the rep. I tried to explain that ASUS and their ROG division are among the foremost if not the foremost computer, computer component, and computer peripherals manufacturers in the world. That was about the end of our conversation. If ROG engaged in creating cheats, they would be sued by so many different parties that ASUS would become a subsidiary of another mega-corporation in short order. I really am glad to see that EA is really trying to up the anti-cheat because the anti-cheat is so bad in BFV that I deleted the game. The cheaters have ruined the game. But EA has not stepped up on the anti-cheat for BFV and that need to do so rapidly, but that is not the issue for this post.
Anyways, anybody on the EA team has competency with computing and software should quickly realize that ROG Live Service is clearly not a cheat program. I mean the name of the process should give anyone with any sense about computers that this not a cheat. Although I have never engaged in computer cheating (because it ruins the fun for everyone and if you cheat you really aren't that good; I really don't understand a cheaters mentality, but whatever) and I have no idea how hacks and cheats work. Maybe they can be hidden and given a legitimate names like ROG Live Service. I just don't know. However, I guarantee you this is not a cheat. I did explain to the person at EA help chat that my desktop computer is an almost entirely ROG build. I use the ASUS ROG Centurion 7.1 headset, I have a ROG Horus gaming keyboard, I have a ROG Spatha gaming mouse, I have a ROG Rampage V Exbtreme motherboard, a ROG monitor (PG35vq), the ROG aura synch program, a GTX 1080 Ti ASUS ROG video card. I am not exactly sure what updates ROG Live service looks for, but I am almost certain that if loos for updates for my mouse. So can you please fix this bug and do it quickly Please see the attached picture, which I did share with the EA help chat representative Again, I am very grateful that EA has stepped up their anti-cheat software, but unfortunately its apparently a little over the top. So that thank you for that. Please see the attached picture of my computer screen when I get the error. I did share this with the EA Help Chat representative.
In the mean time I guess I am going to have to uninstall the live service, stopping the process doesn't work because it just reactivates itself. Thank you for your time, but I would really like to see this fixed as quickly as possible.
