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5W33P3R's avatar
2 years ago
Solved

Star Wars: Squadrons bought but not in library

Bought the game just now, money went out of my account and got the email from EA to say I'd bought it, but it isn't in my library

  • @5W33P3R 

    If your game library is still not showing a game, please try the following steps to clear this up:

     

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

     

    Clear the cache for the EA app once again, and check to see if the game is in the app. The App has a few known issues at the moment so it may not populate immediately.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @5W33P3R 

    If your game library is still not showing a game, please try the following steps to clear this up:

     

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

     

    Clear the cache for the EA app once again, and check to see if the game is in the app. The App has a few known issues at the moment so it may not populate immediately.

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