Steam - Error Code 918

Here is my chat with EA earlier:

Thank you for contacting EA HELP, my name is Maria, may I start with your first name please?
Maria
Mitchell
Hello, nice to meet you Mitchell hope you are doing good apart from concern
Maria
6:54 PM
The preorder items from Steam are not in my inventory for Squadrons. This seems to be effecting most players who were affected by the 918 error code and could not connect to online services for almost 24 hours after launch.
6:55 PM
Thank you for giving me a clear picture of the concern rest do not worry I will surely check the details for you.
6:56 PM
I just got update we are getting multiple contact regarding this issue and the good thing is that our team is aware of it and its a know issue for us our best minds are working on this we will resolve the issue as soon as possible so that you can continue and enjoy your game
Maria
6:58 PM
This is the second time I have preordered an EA game that has launched with issues. It will be the last time I even think about purchasing an EA product at full price.
6:59 PM
I understand this could be upsetting for you rest do not worry our team is aware of it and its a know issue for us our best minds are working on this we will resolve the issue as soon as possible so that you can continue and enjoy your game

OUR BEST MINDS ARE WORKING ON THIS