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Hikidsneedmilk's avatar
Hikidsneedmilk
5 years ago
Solved

Steam - Missing Pre-Order Content

I pre order SWS and play it on Xbox one, but I cant get the pre order bonus skins you get from it, for me it says unlock this in operation 2, anyone know how to get it?
  • Straatford87's avatar
    Straatford87
    5 years ago

    Hi everyone,

    Thanks for sticking with us during launch. We have now pushed out a fix for Steam users that experienced Error 918, and were missing pre-order content after that error code was resolved.

    I've already seen confirmations from you that the pre-order content is now showing up. That's good news, and thanks again for letting us know. I hope you'll enjoy customizing your ships and pilots.

    I'll now be closing this thread so if any new issues pop up, we can start a new discussion.

IdBuckThat's avatar
IdBuckThat
5 years ago
@DarthFDG @Esgaledel

If you look in Known Issues they are aware of this problem and working on the solution. Also if you read through this topic you would notice that EA has responded with an update letting us know they are working on the problem. All we can do now is be patient. You can play the game, unlock other skins and know that your pre order content is coming.
DarthFDG's avatar
DarthFDG
Hero+
5 years ago
@IdBuckThat wrote:
@DarthFDG@Esgaledel

If you look in Known Issues they are aware of this problem and working on the solution. Also if you read through this topic you would notice that EA has responded with an update letting us know they are working on the problem. All we can do now is be patient. You can play the game, unlock other skins and know that your pre order content is coming.

I'm fully aware EA is working on the problem. What people have called out is that this thread is marked as solved, when it is not solved.

918 is not a pre-requisite for the pre-order issue. I never saw a 918 error, yet I can't access the pre-order content. 918 may be unrelated, so the Known Issues likely needs to be clarified. I can't say for sure, as I'm not on the dev team.

  • Caliboon's avatar
    Caliboon
    5 years ago

    Just in case I missed something,  I believe I see the skins there but locked until Operation 2. (Screenshots attached.)  Does anyone else see the skins but are locked or am I the only one here who sees that?

    In the 2nd post (which was marked as the solution), I noticed that is says you have to play a bit.  Maybe it's not intended to be there as soon as we opened the game or maybe pre-orders are supposed to get immediately and everyone else wait. (If the latter then maybe it's not an exclusive?) I'm not sure what was intended.

    Anyway, I suspect that because this thread is considered "solved' no one revisits it.  (Hopefully I'm wrong.)

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    5 years ago

    @Caliboon 

    Correct, you do need to play for a bit before you can unlock the content. However, your fellow pilots mentioned that even after reaching the parts needed to unlock the content, it's still not there.

    More details on how to find bonus gear is listed in our EA Help article, here: https://help.ea.com/en-us/help/star-wars-squadrons/star-wars-squadrons/star-wars-squadrons-pre-launch-checks/

    As an update, we're still investigating and I'll provide more details as they become available. I've also added a comment to my main post marked as "solved" to clarify that it's only marked as solved so the post is easier to find and read.

  • Caliboon's avatar
    Caliboon
    5 years ago

    @Straatford87 Thanks. Since I pre-ordered and have access to the customization screen you can see it's still locked for me. (See previous screenshots. I'm on Mission 7 so far.)  I guess add my name to the list.

    I'm assuming that the pre-order is not exclusive then and others will eventually be able to get the same cosmetics?

    Maybe this is related to the issue with Origin not fully recognizing we have the game installed? (and maybe that was related to the network error we had previously?)

    I can see the game in Origin, I can't launch from Origin nor can I see progress in Origin.

  • TI-82858's avatar
    TI-82858
    5 years ago

    Just chiming in to say I also have this issue, and I'm definitely far enough in that I should have them.

  • TTR07's avatar
    TTR07
    5 years ago
    @Straatford87 Thanks heaps mate, can't wait for there to be a fix for this. Loving the game so far.
  • TTR07's avatar
    TTR07
    5 years ago
    @Straatford87 Do you know if this also includes the Hunted CGI trailer pre order bonuses along with the standard pre-order bonuses?
  • CommissarKip's avatar
    CommissarKip
    5 years ago

    Steam user here and I had the 918 error. 

    So I booted up the game today only to be greeted with a "You unlocked pre-order content" message but all the pre-order content was still locked and had the "AVAILABLE OPERATION 2" message attached. Even worse: I just finished the campaign and I received the message I unlocked two skins - only those skins are not even free and I still have to pay ingame currency for them!!

    So it's not just preorder content being locked away but it's also other content that's locked away! 

    Steam Support is sending me to EA, EA is sending me to steam. Why do I even bother? 

  • CaptainKirk_69X's avatar
    CaptainKirk_69X
    5 years ago

    Steam Name: BuckshotMitchell

    Still no access to preorder bonus content. 

    I have tried uninstalling and reinstalling the game with no results, as well as the Steam DLC part of it. 

    What was the point of preording, even if it is just a silly cosmetic item? There was literally no incentive since launch, not to mention the 918 error code which blocked many players from playing online for almost 24 hours.

    Edit: I have completed the prologue, campaign, AND have a total of 47 hours and change in game time. 


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