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joshvito's avatar
6 years ago
Solved

Steam Controller doesn't work

The game will not recognize my Steam controller. I bought the game via Steam.

The first couple of time I played the game, the controller worked. Once through Steam Link and once on the pc via steam.

Since then, after about 4 hrs of play, I cannot get the game to recognize my controller.

Every time the game loads, it thinks I am using a keyboard and mouse to play.

When I go to the controls section of in game options, I see a picture of an xbox controller but many of the game actions are not mapped. And all of the help text is in keyboard bindings (e.g. 'esc', 'space'

Things I have tried to troubleshoot to play on the pc via Steam:
 - turning off all steam overlay and BPM
 - launching game is fullscreen mode
 - uplugging all other peripherals except the steam controller

 - turning all the overlays on

 - different combinations of overlays on, and forcing steam input (e.g. BPM off, and forcing steam input on, in per game settings)

 - tried deleting the C:\Users\...\AppData\Local\SwGame\Saved\Config\WindowsNoEditor\GameUserSetting.ini

None of the above yielded any different results. 

The game was fun while I could play it. Ideally, I would like to play on steam link with a steam controller.

However, I removed the steam link from the equation to remove a variable.

At this point, I have spent more time trying to get the game to work with my Steam controller than I have playing the game.

The steam controller works in other games as expected. The last games I played with it inclued Dead Cells, Dark SOuls, Sekiro: Shadows Die Twice 

I have steam set to keep the game up to date.

Not sure this is helpful, but I am running Steam Client built 3 2020, at 17:40:46

Also, below is my system information as reported via the steam about menu.

Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-6300 Six-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3793 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R9 200 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.15019.19000
DirectX Driver Version: 26.20.15019.19000
Driver Date: 2 28 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon R9 200 Series
VendorID: 0x1002
DeviceID: 0x67b0
Revision Not Detected
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 2970 x 1680
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: 6 - ASUS VN248 (AMD High Defini

Memory:
RAM: 16284 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2143258 Mb
Largest Free Hard Disk Block: 823263 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 0786bf148ba3f3c947441b8f984719160f49412d
Disk serial number hash: 829636ff

 

 

  • it appears that the May 2020 update has resolved this issue.

2 Replies

  • @joshvito I'm still having this problem. Why doesn't EA support reply?
    There is seemingly no support for this game. I don't even see where I can email Respawn?
  • it appears that the May 2020 update has resolved this issue.

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