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hexxels1's avatar
2 years ago
Solved

unable to access account

I need help regaining acess to my old account as i was on nintendo switch but i forgot my password and my mum deleted the old email that i was using for that account so now when i try to change password it sends a verification code to the deleted email adress and i cant get the verification code is there any way for someone to help with this issue as my account has a lot of cosmetics and progress on apex 

  • Hi there, @hexxels1 

    We're not able to help with account related issues over Answers HQ. To get some assistance with this, you'll need to contact an advisor. Instructions for opening a case can be found here. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @hexxels1 

    We're not able to help with account related issues over Answers HQ. To get some assistance with this, you'll need to contact an advisor. Instructions for opening a case can be found here. Thanks!

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